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Thomas Laird
- — Author and CEO of Expivia
- — Pennsylvania, United States
Thomas Laird is the CEO of Expivia Interaction Marketing Group, an award-winning USA BPO. He hosts the highly regarded podcast “Advice from a Call Center Geek” and is the author of three books on contact center operations.
His expertise and contributions to the industry have been recognized, and he holds the distinction of being a Top 25 CX and Contact Center thought leader as recognized by ICMI. Additionally, Thomas serves on the NICE CXone Executive Advisory Board, where he provides valuable insights and guidance for the development of new products and initiatives for NICE.
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