Jeff Toister

— Author, The Service Culture Handbook
— San Diego, United States

Jeff Toister is a seasoned customer service expert with over 20 years of experience in the field. He is the best-selling author of four customer service books, including The Service Culture Handbook, and is a frequent contributor to industry publications and podcasts.

Over 3 million people have taken his video-based training courses on LinkedIn Learning, making his Customer Service Foundations course LinkedIn’s most-watched customer service course in the world.

He is committed to helping organizations create exceptional customer experiences that drive loyalty and growth. So, make sure to subscribe to his free Customer Service Tip of the Week email newsletter, which is loved by over 11,000 subscribers!