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The Menu

Features carefully prepared by our chef de cuisine, Klaus, for immaculate quality management and coaching experience.


Everything you need for a healthy quality management process.

Starter includes:

  • Unlimited conversation reviews
  • Peer-to-peer and self-reviews
  • Customizable scorecards with adjustable weights and auto-fail options
  • Robust filtering options
  • Daily, weekly, or monthly review goals
  • CSAT surveys and basic analytics
  • Dashboards
  • Reports for comparing agents, teams, BPOs
  • User role and privilege management

Most popular

Most popular item in our menu – the complete quality suite.

Everything in Starter, plus:

  • Automatic review assignments
  • Multiple rating scales per conversation
  • Root cause analysis
  • Disputes
  • Grading calibration
  • Browser extension to review conversation anywhere
  • Sentiment analysis and filtering
  • Spotlight to discover must-review conversations
  • On-demand conversation translation
  • Review time tracking
  • Slack integration
  • AI-driven interactive Conversation Insights
  • Advanced AI-powered CSAT analytics
  • Coaching sessions
  • Quizzes
  • Pins for coaching
  • Agent performance dashboard


For teams with sophisticated needs - Klaus has got you covered, personally.

Everything in Professional, plus:

  • Data warehouse integration
  • Webhooks for immediate notification of critical fails
  • Salesforce integration
  • Custom integration development
  • Dedicated customer success manager
  • Direct access to our product and engineering teams through Slack
  • Opportunity to get early access to and influence our roadmap

All plans
come with

  • Integrations with 18+ help desk softwares & CRMs
  • 5-star email & chat support (our CSAT is 100%)
  • Open API
  • CSV export
  • OAuth via Google and Slack

We're taking security seriously

We have a


Type 2 certification
We are


More than


reviews done on Klaus

Connects with tools you already use

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