We released the first-ever Customer Support Quality Benchmark Report 
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The Menu
Features carefully prepared by our chef de cuisine, Klaus, for immaculate quality management and coaching experience.
Quality Assessment
- Sentiment analysis based on natural language processing
- Complexity filter built on machine learning
- Unlimited conversation reviews
- Unlimited peer and self reviews
- Dynamic scorecards with adjustable weights
- Auto-fail grading criteria
- Robust filtering options
- Daily, weekly or monthly review goals
- Agent, grader, manager access
- Multiple rating scales per conversation
- Root cause analysis
- Grading calibration
- Browser extension to review conversation anywhere
- Slack integration
- Webhooks for immediate notification of critical fails
Performance Management and Coaching
- Pins for coaching
- Agent access and dashboard
- Dashboards for spotting trends and measuring performance
- Internal Quality Score KPI
- Reports for comparing agents, teams, BPOs
Integrations and Data Management
- 16 integrations with CRMs and help desks
- Data warehouse integrations
- On-request integration development
- Easy API
- CSV export
- Dedicated customer success manager
All meals come with bullet-proof security features, including:
- SOC 2 Certification
- OAuth
- SAML Single Sign-On (SSO)
Get a pricing offer
Knock on our door to get a pricing offer either by using the form below or starting a chat with us here.
Frequently Asked Questions
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How long does it take to set up my account?
Minutes, literally. We have a background in building self-service systems with cunning UX. We also offer demos, and free setup consultations to all of our customers, regardless of the size.
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For how many users do I have to pay for?
With Klaus, you only have to pay for the users who are connected to the platform - those who will be reviewing, reviewees (typically agents), and admins. This means that, for example, you can have 132 licenses with your help desk, but only 82 of them connected to Klaus.
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My integration is not listed, does this mean I can’t use Klaus?
We love building new integrations and we usually work quite fast. So do reach out to us to get more info. In the meantime, you can take advantage of our browser extension that allows for reviewing conversations anywhere (without the need to pull data into Klaus).
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What if I only do reviews once a year?
You only pay for the agents who are connected to Klaus. This flexible pricing model allows you to add or remove agents as you wish and pay accordingly.
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What happens if I remove or add users?
No need to worry, we only charge for accounts that you currently have connected to Klaus. Your billing adjusts automatically.
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What if I have more questions?
Open up the chat and let's talk.