The Menu
Features carefully prepared by our chef de cuisine, Klaus, for immaculate quality management and coaching experience.
Growth Suite
The automation & insights you need to prevent support quality from deteriorating as you scale.
Features:
- Automatic review assignments & goal setting
- Advanced filtering options and conversation search
- Customizable scorecards with multiple ratings, adjustable weights, and auto-fail options
- Browser extension to review conversations anywhere
- Root cause analysis
- Calibration
- Disputes
- Targeted coaching & analytics
- Quizzes for learning management
- Sensitive data masking
- Performance reporting for comparing agents, teams, BPOs
- CSAT survey and customer feedback analytics
- User role & permission management
AI SuiteMost popular
Leverage AI to cover 100% of conversations & scale your QA efforts 50x.
Everything in Growth Suite, plus:
- AutoQAStandardize your QA processes and achieve 100% coverage by automatically scoring every support interaction
- Review time tracking
- Pass rate analytics
- AutoQA to achieve 100% coverage
- AI-driven Conversation Insights to make sense of data
- AI-enhanced help desk data enrichment & filtering
- Spotlight: Automated detection for must-review interactions
- Sentiment analysis & filtering
- On-demand conversation translation
- AI-powered performance reporting & insights
Enterprise Suite
The technology built for teams with sophisticated needs and ambitious goals.
Everything in AI Suite, plus:
- Enterprise implementation package, including Salesforce and Genesys integration
- Custom integration development
- SSO SAML
- Data warehouse integration
- Webhooks for immediate notification of critical fails
- Dedicated customer success manager
- Direct access to our product and engineering teams
- Early access and influence on our roadmap
Expansion pack
AI-driven feedback surveys & analytics
Transform customer feedback into impactful insights with Klaus' AI-powered surveys. Provide a highly customized experience, allowing you to collect feedback across multiple brands and languages effortlessly.
Expansion pack
Optimize your support operations with WFM
Combine QA and Workforce Management solutions to boost your team's performance. Explore our partner offers to manage staffing, scheduling, and other operational aspects and provide superior support to your customers more efficiently.
All plans
come with
- Integrations with 20+ help desk softwares & CRMs
- 5-star email & chat support (our CSAT is 100%)
- Open API
- CSV export
- OAuth via Google and Slack
We're taking security seriously
We have a
SOC 2
Type 2 certification
We are
GDPR
compliant
More than
2M
reviews done on Klaus