Features carefully prepared by our chef de cuisine, Klaus, for immaculate quality management and coaching experience.
Starter
Everything you need for a healthy quality management process.
Starter includes:
Unlimited conversation reviews
Peer-to-peer and self-reviews
Customizable scorecards with adjustable weights and auto-fail options
Robust filtering options
Daily, weekly, or monthly review goals
CSAT surveys and basic analytics
Dashboards
Reports for comparing agents, teams, BPOs
User role and privilege management
Professional
Most popular
Most popular item in our menu – the complete quality suite.
Everything in Starter, plus:
Automatic review assignments
Multiple rating scales per conversation
Root cause analysis
Disputes
Grading calibration
Browser extension to review conversation anywhere
Slack integration
Sentiment analysis and filtering
Filtering based on conversation complexity
Visual conversation insights
Advanced AI-powered CSAT analytics
Coaching sessions
Quizzes
Pins for coaching
Agent performance dashboard
Advanced
For teams with sophisticated needs - Klaus has got you covered, personally.
Everything in Professional, plus:
SSO SAML
Data warehouse integration
Webhooks for immediate notification of critical fails
Salesforce integration
Custom integration development
Dedicated customer success manager
Direct access to our product and engineering teams through Slack
Opportunity to get early access to and influence our roadmap
All plans come with
Integrations with 18+ help desk softwares & CRMs
5-star email & chat support (our CSAT is 100%)
Open API
CSV export
OAuth via Google and Slack
Compare our plans
Starter
Professional
Advanced
Quality assurance
Unlimited conversation reviews
Peer-to-peer and self-reviews
Customizable scorecards with adjustable weights and auto-fail options
Robust filtering options
Daily, weekly, or monthly review goals
Automatic review assignments
Multiple rating scales per conversation
Root cause analysis
Disputes
Grading calibration
Browser extension to review conversation anywhere
Slack integration
Sentiment analysis and filtering
Filtering based on conversation complexity
360-degree feedback
CSAT surveys and basic analytics
Visual conversation insights
Advanced AI-powered CSAT analytics
Coaching and learning
Coaching sessions
Quizzes
Pins for coaching
Agent performance dashboard
Analytics and trends
Dashboards
Reports for comparing agents, teams, BPOs
Extras
User role and privilege management
SSO SAML
Data warehouse integration
Webhooks for immediate notification of critical fails
Salesforce integration
Custom integration development
Dedicated customer success manager
Direct access to our product and engineering teams through Slack
Opportunity to get early access to and influence our roadmap
“We are able to identify gaps in our team’s knowledge and support them to ensure everyone is trained on topics that are getting lower scores. It helps us ensure all our teams are using the same voice, empathy, and professionalism when solving issues our clients may face.”
Ineke Oates, Head Of Customer Support
Every client who contacts the support should get a perfect answer regardless of the agent. Klaus allows to keep up that good level of quality.
Katia Barsuk, Head of Global Support & Customer Success
We’re now sharing more information internally and providing ten times as much proactive advice between support agents than we did before.
Luis Hernandez, VP Customer Success
Great UI, super easy to integrate,accessible price and my team loves the Chrome extension. Chris is also the best CS manager you can ask for, but I can vouch for the entire team. They really understand customer support and the needs of a team.