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The Menu

Features carefully prepared by our chef de cuisine, Zendesk QA, for immaculate quality management and coaching experience.

Zendesk QA

Leverage AI to cover 100% of conversations & scale your QA efforts 50x.
  • AutoQA
    Automate your QA processes and achieve 100% coverage by automatically scoring & analyzing every support interaction
  • Spotlight AI insights: Automate the discovery of must-review interactions
  • QA for AI agents
  • Advanced reporting and dashboards
  • Sentiment analysis & filtering
  • Automatic review assignments & goal setting
  • Customizable scorecards with multiple ratings, adjustable weights, and auto-fail options
  • Root cause analysis
  • Calibration
  • On-demand conversation translation
  • Targeted coaching & analytics
  • Quizzes for learning management
  • Disputes
  • Review time tracking
  • Pass rate analytics
  • Browser extension to review conversations anywhere
  • Sensitive data masking
  • AI-enhanced help desk data enrichment & filtering
  • AI-driven Conversation Insights to make sense of data

Zendesk QA
comes with

  • 5-star email & chat support (our CSAT is 100%)
  • Open API
  • CSV export
  • OAuth via Google and Slack

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