The Menu

Features carefully prepared by our chef de cuisine, Klaus, for immaculate quality management and coaching experience.

Starter

Everything you need for a healthy quality management process.

Starter includes:

Unlimited conversation reviews
Peer-to-peer and self-reviews
Customizable scorecards with adjustable weights and auto-fail options
Robust filtering options
Daily, weekly, or monthly review goals
CSAT surveys and basic analytics
Dashboards
Reports for comparing agents, teams, BPOs
User role and privilege management

Professional
Most popular

Most popular item in our menu – the complete quality suite.

Everything in Starter, plus:

Automatic review assignments
Multiple rating scales per conversation
Root cause analysis
Disputes
Grading calibration
Browser extension to review conversation anywhere
Slack integration
Sentiment analysis and filtering
Filtering based on conversation complexity
Visual conversation insights
Advanced AI-powered CSAT analytics
Coaching sessions
Quizzes
Pins for coaching
Agent performance dashboard

Advanced

For teams with sophisticated needs - Klaus has got you covered, personally.

Everything in Professional, plus:

SSO SAML
Data warehouse integration
Webhooks for immediate notification of critical fails
Salesforce integration
Custom integration development
Dedicated customer success manager
Direct access to our product and engineering teams through Slack
Opportunity to get early access to and influence our roadmap

All plans
come with

Integrations with 18+ help desk softwares & CRMs
5-star email & chat support (our CSAT is 100%)
Open API
CSV export
OAuth via Google and Slack

Compare our plans

Starter

Professional

Advanced

Quality assurance

Unlimited conversation reviews

Peer-to-peer and self-reviews

Customizable scorecards with adjustable weights and auto-fail options

Robust filtering options

Daily, weekly, or monthly review goals

Automatic review assignments

Multiple rating scales per conversation

Root cause analysis

Disputes

Grading calibration

Browser extension to review conversation anywhere

Slack integration

Sentiment analysis and filtering

Filtering based on conversation complexity

360-degree feedback

CSAT surveys and basic analytics

Visual conversation insights

Advanced AI-powered CSAT analytics

Coaching and learning

Coaching sessions

Quizzes

Pins for coaching

Agent performance dashboard

Analytics and trends

Dashboards

Reports for comparing agents, teams, BPOs

Extras

User role and privilege management

SSO SAML

Data warehouse integration

Webhooks for immediate notification of critical fails

Salesforce integration

Custom integration development

Dedicated customer success manager

Direct access to our product and engineering teams through Slack

Opportunity to get early access to and influence our roadmap

“We are able to identify gaps in our team’s knowledge and support them to ensure everyone is trained on topics that are getting lower scores. It helps us ensure all our teams are using the same voice, empathy, and professionalism when solving issues our clients may face.”
Ineke Oates, Head Of Customer Support
Every client who contacts the support should get a perfect answer regardless of the agent. Klaus allows to keep up that good level of quality.
Katia Barsuk, Head of Global Support & Customer Success
We’re now sharing more information internally and providing ten times as much proactive advice between support agents than we did before.
Luis Hernandez, VP Customer Success
Great UI, super easy to integrate, accessible price and my team loves the Chrome extension. Chris is also the best CS manager you can ask for, but I can vouch for the entire team. They really understand customer support and the needs of a team.
Simone Secci, Director of Support