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The Menu

Features carefully prepared by our chef de cuisine, Klaus, for immaculate quality management and coaching experience.

Growth Suite

The automation & insights you need to prevent support quality from deteriorating as you scale.


  • Automatic review assignments & goal setting
  • Advanced filtering options and conversation search
  • Customizable scorecards with multiple ratings, adjustable weights, and auto-fail options
  • Browser extension to review conversations anywhere
  • Root cause analysis
  • Calibration
  • Disputes
  • Targeted coaching & analytics
  • Quizzes for learning management
  • Sensitive data masking
  • Performance reporting for comparing agents, teams, BPOs
  • CSAT survey and customer feedback analytics
  • User role & permission management

AI Suite
Most popular

Leverage AI to cover 100% of conversations & scale your QA efforts 50x.

Everything in Growth Suite, plus:

  • AutoQA
    Standardize your QA processes and achieve 100% coverage by automatically scoring every support interaction
  • Review time tracking
  • Pass rate analytics
  • AutoQA to achieve 100% coverage
  • AI-driven Conversation Insights to make sense of data
  • AI-enhanced help desk data enrichment & filtering
  • Spotlight: Automated detection for must-review interactions
  • Sentiment analysis & filtering
  • On-demand conversation translation
  • AI-powered performance reporting & insights

All plans
come with

  • Integrations with 20+ help desk softwares & CRMs
  • 5-star email & chat support (our CSAT is 100%)
  • Open API
  • CSV export
  • OAuth via Google and Slack

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