Zendesk QA
Leverage AI to cover 100% of conversations & scale your QA efforts 50x.
AutoQA
Automate your QA processes and achieve 100% coverage by automatically scoring & analyzing every support interaction
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Spotlight AI insights: Automate the discovery of must-review interactions
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QA for AI agents
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Advanced reporting and dashboards
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Sentiment analysis & filtering
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Automatic review assignments & goal setting
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Customizable scorecards with multiple ratings, adjustable weights, and auto-fail options
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Root cause analysis
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Calibration
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On-demand conversation translation
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Targeted coaching & analytics
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Quizzes for learning management
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Disputes
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Review time tracking
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Pass rate analytics
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Browser extension to review conversations anywhere
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Sensitive data masking
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AI-enhanced help desk data enrichment & filtering
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AI-driven Conversation Insights to make sense of data