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The Menu

Features carefully prepared by our chef de cuisine, Klaus, for immaculate quality management and coaching experience.


Everything you need for a healthy quality management process.

Starter includes:

  • Unlimited conversation reviews
  • Peer-to-peer and self-reviews
  • Customizable scorecards with adjustable weights and auto-fail options
  • Robust filtering options
  • Daily, weekly, or monthly review goals
  • CSAT surveys and basic analytics
  • Dashboards
  • Reports for comparing agents, teams, BPOs
  • User role and privilege management

Most popular

Most popular item in our menu – the complete quality suite.

Everything in Starter, plus:

  • Automatic review assignments
  • Multiple rating scales per conversation
  • Root cause analysis
  • Disputes
  • Grading calibration
  • Browser extension to review conversation anywhere
  • Slack integration
  • Sentiment analysis and filtering
  • Filtering based on conversation complexity
  • Visual conversation insights
  • Advanced AI-powered CSAT analytics
  • Coaching sessions
  • Quizzes
  • Pins for coaching
  • Agent performance dashboard


For teams with sophisticated needs - Klaus has got you covered, personally.

Everything in Professional, plus:

  • Data warehouse integration
  • Webhooks for immediate notification of critical fails
  • Salesforce integration
  • Custom integration development
  • Dedicated customer success manager
  • Direct access to our product and engineering teams through Slack
  • Opportunity to get early access to and influence our roadmap

All plans
come with

  • Integrations with 18+ help desk softwares & CRMs
  • 5-star email & chat support (our CSAT is 100%)
  • Open API
  • CSV export
  • OAuth via Google and Slack
  • Ineke Oates, Head Of Customer Support
    “We are able to identify gaps in our team’s knowledge and support them to ensure everyone is trained on topics that are getting lower scores. It helps us ensure all our teams are using the same voice, empathy, and professionalism when solving issues our clients may face.”
    Ineke Oates, Head Of Customer Support
  • Katia Barsuk, Head of Global Support & Customer Success
    Every client who contacts the support should get a perfect answer regardless of the agent. Klaus allows to keep up that good level of quality.
    Katia Barsuk, Head of Global Support & Customer Success
  • Luis Hernandez, VP Customer Success
    We’re now sharing more information internally and providing ten times as much proactive advice between support agents than we did before.
    Luis Hernandez, VP Customer Success
  • Simone Secci, Director of Support
    Great UI, super easy to integrate, accessible price and my team loves the Chrome extension. Chris is also the best CS manager you can ask for, but I can vouch for the entire team. They really understand customer support and the needs of a team.
    Simone Secci, Director of Support

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Connects with tools you already use

IntercomZendeskAircallDixaGorgiasSalesforceHelpshiftKustomerHelp ScoutLiveAgentDriftLiveChatWix AnswersFreshdeskTalkdesk

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