The Menu
Features carefully prepared by our chef de cuisine, Klaus, for immaculate quality management and coaching experience.
Starter
Everything you need for a healthy quality management process.
Starter includes:
- Unlimited conversation reviews
- Peer-to-peer and self-reviews
- Customizable scorecards with adjustable weights and auto-fail options
- Robust filtering options
- Daily, weekly, or monthly review goals
- CSAT surveys and basic analytics
- Dashboards
- Reports for comparing agents, teams, BPOs
- User role and privilege management
ProfessionalMost popular
Most popular item in our menu – the complete quality suite.
Everything in Starter, plus:
- Automatic review assignments
- Multiple rating scales per conversation
- Root cause analysis
- Disputes
- Grading calibration
- Browser extension to review conversation anywhere
- Sentiment analysis and filtering
- Spotlight to discover must-review conversations
- On-demand conversation translation
- Review time tracking
- Slack integration
- AI-driven interactive Conversation Insights
- Advanced AI-powered CSAT analytics
- Coaching sessions
- Quizzes
- Pins for coaching
- Agent performance dashboard
Advanced
For teams with sophisticated needs - Klaus has got you covered, personally.
Everything in Professional, plus:
- SSO SAML
- Data warehouse integration
- Webhooks for immediate notification of critical fails
- Salesforce integration
- Custom integration development
- Dedicated customer success manager
- Direct access to our product and engineering teams through Slack
- Opportunity to get early access to and influence our roadmap
All plans
come with
- Integrations with 18+ help desk softwares & CRMs
- 5-star email & chat support (our CSAT is 100%)
- Open API
- CSV export
- OAuth via Google and Slack
We're taking security seriously
We have a
SOC 2
Type 2 certification
We are
GDPR
compliant
More than
2M
reviews done on Klaus
