Features carefully prepared by our chef de cuisine, Klaus, for immaculate quality management and coaching experience.
Growth Suite
The automation & insights you need to prevent support quality from deteriorating as you scale.
Features:
Automatic review assignments & goal setting
Advanced filtering options and conversation search
Customizable scorecards with multiple ratings, adjustable weights, and auto-fail options
Browser extension to review conversations anywhere
Root cause analysis
Calibration
Disputes
Targeted coaching & analytics
Quizzes for learning management
Sensitive data masking
Performance reporting for comparing agents, teams, BPOs
CSAT survey and customer feedback analytics
User role & permission management
AI Suite
Most popular
Leverage AI to cover 100% of conversations & scale your QA efforts 50x.
Everything in Growth Suite, plus:
AutoQA
Standardize your QA processes and achieve 100% coverage by automatically scoring every support interaction
Review time tracking
Pass rate analytics
AutoQA to achieve 100% coverage
AI-driven Conversation Insights to make sense of data
AI-enhanced help desk data enrichment & filtering
Spotlight: Automated detection for must-review interactions
Sentiment analysis & filtering
On-demand conversation translation
AI-powered performance reporting & insights
Enterprise Suite
The technology built for teams with sophisticated needs and ambitious goals.
Everything in AI Suite, plus:
Enterprise implementation package, including Salesforce and Genesys integration
Custom integration development
SSO SAML
Data warehouse integration
Webhooks for immediate notification of critical fails
Dedicated customer success manager
Direct access to our product and engineering teams
Early access and influence on our roadmap
Expansion pack
AI-driven feedback surveys & analytics
Transform customer feedback into impactful insights with Klaus' AI-powered surveys. Provide a highly customized experience, allowing you to collect feedback across multiple brands and languages effortlessly.
Expansion pack
Optimize your support operations with WFM
Combine QM and WFM solutions to boost your team's performance. Explore our partner offers to manage staffing, scheduling, and other operational aspects and provide superior support to your customers more efficiently.
All plans come with
Integrations with 18+ help desk softwares & CRMs
5-star email & chat support (our CSAT is 100%)
Open API
CSV export
OAuth via Google and Slack
Compare our plans
Growth Suite
AI Suite
Enterprise Suite
Quality Management
Automatic review assignments & goal setting
Advanced filtering options and conversation search
Customizable scorecards with multiple ratings, adjustable weights, and auto-fail options
Browser extension to review conversations anywhere
Root cause analysis
Calibration
Disputes
Targeted coaching & analytics
Quizzes for learning management
Sensitive data masking
Review time tracking
Pass rate analytics
AI-powered Automation & Intelligence
AutoQA to achieve 100% coverage
AI-driven Conversation Insights to make sense of data
AI-enhanced help desk data enrichment & filtering
Spotlight: Automated detection for must-review interactions
Sentiment analysis & filtering
On-demand conversation translation
Real-time Analytics & Trends
Performance reporting for comparing agents, teams, BPOs
CSAT survey and customer feedback analytics
AI-powered performance reporting & insights
Extras
User role & permission management
Enterprise implementation package, including Salesforce and Genesys integration
Custom integration development
SSO SAML
Data warehouse integration
Webhooks for immediate notification of critical fails
Dedicated customer success manager
Direct access to our product and engineering teams
Early access and influence on our roadmap
We're taking security seriously
We have a
SOC 2
Type 2 certification
We are
GDPR
compliant
More than
2M
reviews done on Klaus
Connects with tools you already use
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