Starter
Everything you need for a healthy quality management process.
Starter includes:
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Unlimited conversation reviews
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Peer-to-peer and self-reviews
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Customizable scorecards with adjustable weights and auto-fail options
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Robust filtering options
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Daily, weekly, or monthly review goals
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CSAT surveys and basic analytics
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Dashboards
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Reports for comparing agents, teams, BPOs
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User role and privilege management
Professional
Most popular
Most popular item in our menu – the complete quality suite.
Everything in Starter, plus:
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Automatic review assignments
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Multiple rating scales per conversation
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Root cause analysis
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Disputes
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Grading calibration
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Browser extension to review conversation anywhere
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Sentiment analysis and filtering
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Spotlight to discover must-review conversations
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On-demand conversation translation
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Review time tracking
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Slack integration
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AI-driven interactive Conversation Insights
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Advanced AI-powered CSAT analytics
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Coaching sessions
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Quizzes
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Pins for coaching
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Agent performance dashboard
Advanced
For teams with sophisticated needs - Klaus has got you covered, personally.
Everything in Professional, plus:
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SSO SAML
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Data warehouse integration
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Webhooks for immediate notification of critical fails
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Salesforce integration
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Custom integration development
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Dedicated customer success manager
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Direct access to our product and engineering teams through Slack
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Opportunity to get early access to and influence our roadmap