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Leslie O’Flahavan

  • — Author and Professional Writing Coach
  • — Maryland, United States

Leslie O’Flahavan is a celebrated figure in the world of customer service, known for her tireless efforts to improve communication between businesses and their customers, one conversation at a time.

With over 25 years of experience in the industry, she spearheads training programs and workshops for frontline staff. Leslie knows that words matter, and has a gift for turning even the most word-phobic of employees into communicators.

Her extensive knowledge and expertise have made her a sought-after speaker and consultant, with clients ranging from small businesses to Fortune 500 companies.

Leslie O'Flahavan
From Leslie:
“Empower frontline agents to communicate in all channels.”
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