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Adrian Swinscoe

  • — Author, Speaker, and aspirant punk at Punk CX
  • — Edinburgh, United Kingdom

Adrian Swinscoe is a customer experience expert, author, and speaker.

With over 25 years of experience, Adrian has worked with a wide range of companies, from small startups to large multinational corporations.

He has published several books on customer experience: “How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing” and “Punk CX.”

Adrian’s approach to customer experience is refreshing and inspiring. He brings a punk rock attitude, injecting energy and excitement into his work. He is a rebel with a cause, challenging businesses to think differently about customer experience and to break the rules to be more remarkable.

Adrian Swinscoe
“Customers are your number 1 priority? Prove it or keep quiet."
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