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Shep Hyken

  • — Keynote Speaker and NYT Bestselling Author
  • — St. Louis, MO, United States

Shep Hyken is a world-renowned customer service expert, speaker, and author who has been at the forefront of the CS/CX revolution for decades.

He is the author of Moments of Magic®The Loyal CustomerThe Cult of the CustomerThe Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution, and I’ll Be Back.

With his trademark blend of wit and wisdom, Shep continues to shape the conversation around customer service and help businesses create remarkable experiences for their customers.

Shep Hyken
From Shep:
"I still love sharing the story of the cab driver who sent me a handwritten note."
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