Shep Hyken

Shep Hyken is a world-renowned customer service expert, speaker, and author who has been at the forefront of the CS/CX revolution for decades.

He is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution, and I’ll Be Back.

With his trademark blend of wit and wisdom, Shep continues to shape the conversation around customer service and help businesses create remarkable experiences for their customers.