API

PUB is for importing conversations and agents if you don't use already integrated solutions

Swagger shows date time fields (created, updated) as string actual input is yyyy-mm-ddThh:mm (2018-12-14T12:14).

Dates not set will be defaulted to import date time.

Authentications

To get authorization token create Manual import token under Settings - Connections.

You have to be administrator for that.

User token as Authentication header (Authorization: Bearer {Manual import token})

/v1/tickets

For importing Conversations and conversations parts.

id

comments.id

if you have your system unique id use that to later update the same conversation/part.

assigneeEmail

will be automaticly imported as external user.

authorEmail

will be imported as external user if authorIsNotClient is set true.

/v1/users

For importing external users, so you could add or invite then as Klaus users.