PUB is for importing conversations and agents if you don't use already integrated solutions

Swagger shows date time fields (created, updated) as string actual input is yyyy-mm-ddThh:mm (2018-12-14T12:14).

Dates not set will be defaulted to import date time.


To get authorization token create Manual import token under Settings - Connections.

You have to be administrator for that.

User token as Authentication header (Authorization: Bearer {Manual import token})


For importing Conversations and conversations parts.



if you have your system unique id use that to later update the same conversation/part.


will be automaticly imported as external user.


will be imported as external user if authorIsNotClient is set true.


For importing external users, so you could add or invite then as Klaus users.