Hosam Hassan

— Director of Strategy, CX Services at PartnerHero
— New York, United States

Hosam Hassan is a customer support agent turned entrepreneur. He founded SupportOps, a help desk consulting business, to help companies build beautiful customer experiences.

“I thought, let me build a company and create a brand that’s different than all of these legacy helpdesk consultants. I talked about it on LinkedIn, did free work for startups that couldn’t afford the service, and slowly built a good reputation in the CX community.”

In 2022, SupportOps was acquired by PartnerHero, and he has since become their Director of Strategy, CX Transformations. He’s optimistic about the role that AI and automation will play in the future of CX and continues to share what he’s learned.