The Customer Support Quality Blog
Ideas, case studies, and tips for improving the quality of customer support.
How Education Perfect Pushes CSAT Beyond 96% with Klaus
Since Education Perfect switched to Klaus, their support QA time was cut in half. No need to navigate between different tools and tabs, no more waiting for the gigantic spreadsheet to load, no manual copy-pasting ever again.
case studies 8 min read
7 Freshdesk Integrations for Improving Support Quality
Freshdesk is a customer service software that brings remarkable value to support teams across the globe - especially if you make use of the Freshdesk integrations available on its marketplace. We’ve hand-picked the 7 most valuable ones for you to bring more value to your support team right away.
customer service 4 min read
9 Intercom Integrations for Ambitious Support Teams
Intercom is the messaging platform for businesses that needs no introduction. Here’s a list of the nine most crucial Intercom apps that all customer service teams need to boost their quality, productivity, and business results.
customer service 5 min read
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