The Customer Service Quality Blog
Ideas, case studies, and tips for improving the quality of customer service.
Quality Conversations: Arielle Yoder on Making Everyone Feel Part of the Pack
S2E4: We spoke with Arielle Yoder, Customer Experience Quality Manager at Fi, who shared how they keep their pack of customers happy with personalized customer interactions, and why a transparent QA process is important for teams from the get-go.
Customer service
3 MIN READ
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