Complete overview of the customer service quality assurance apps available on the Zendesk marketplace - to boost your support quality with QA and feedback.
Running out of indoor activities? We prepared these printable coloring pages to keep your kids busy… for a couple of minutes at least, that is.
Remote customer service doesn't necessarily mean low CSAT. These three activities will help you maintain support quality while working from home.
Valentina Thörner, experienced remote leader, created an overview of the most useful remote work tools and hacks to try out while working from home.
Customer Satisfaction Score (CSAT) is one of the most popular support metrics. With hundreds of CSAT tools out there, how do you know which one to choose for your team?
These 12 SaaS customer service action times will help you build a successful customer support that boosts customer loyalty and retention.
Customer Satisfaction Score (CSAT) has become one of the most important support metrics over the past decade. This complete guide will help you make the most out of CSAT.
Find out what support leaders from Adobe, HubSpot, Vimeo, Ericsson, Workable, and Klaus believe constitutes high-quality customer service.
An actionable feedback combo that connects customer surveys, public reviews, and internal conversation reviews by Feshworks, Trustpilot, and Klaus helps you grow your business and customer service effectively.
Here are the customer service trends for 2020 predicted by support leaders from companies like Adobe, Vimeo, Ericsson, HubSpot, Workable, Geckoboard, and Klaus.
Complete list of customer service Quality Assurance (QA) software to help you navigate the myriad of support and call center QA tools out there.
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