The Customer Support Quality Blog
Ideas, case studies, and tips for improving the quality of customer support.
How Education Perfect Pushes CSAT Beyond 96% with Klaus
Since Education Perfect switched to Klaus, their support QA time was cut in half. No need to navigate between different tools and tabs, no more waiting for the gigantic spreadsheet to load, no manual copy-pasting ever again.
case studies 8 min read
7 Freshdesk Integrations for Improving Support Quality & Productivity
Freshdesk is a customer service software that brings remarkable value to support teams across the globe - especially if you make use of the Freshdesk integrations available on its marketplace. We’ve hand-picked the 7 most valuable ones for you to bring more value to your support team right away.
customer service 4 min read
9 Intercom Integrations for Ambitious Support Teams
Intercom is the messaging platform for businesses that needs no introduction. Here’s a list of the nine most crucial Intercom apps that all customer service teams need to boost their quality, productivity, and business results.
customer service 5 min read
How Dreem Set Up a Customer Care Strategy to Boost CSAT
"The target of conversation reviews was to improve CSAT and make sure that we are all aligned on what we say. There were no challenges, conversation reviews were quite easy to introduce and follow. Our CSAT has improved from 80% to 90%."
case studies 5 min read
Guide to Customer Service, Support, CX Conferences in 2020
Here’s a list of the biggest customer service, support, customer experience (CX) conferences in 2020. We’re constantly updating the list to make sure it includes all the most important conferences across the globe. See you there!
customer service 11 min read
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