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Make every conversation better

Hypergrowth companies use Klaus’ customer service quality management platform to run an effective QA process, coach agents and boost customer retention.

You’re in a great bunch

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  • Every client who contacts the support should get a perfect answer regardless of the agent. Klaus allows to keep up that good level of quality.
    Katia Barsuk
    Katia Barsuk
  • We’re now sharing more information internally and providing ten times as much proactive advice between support agents than we did before.
    Luis Hernandez
    Luis Hernandez
  • Great UI, super easy to integrate, accessible price and my team loves the Chrome extension. Chris is also the best CS manager you can ask for, but I can vouch for the entire team. They really understand customer support and the needs of a team.
    Simone Secci
    Simone Secci
  • Our CSAT has improved from 80% to 90%.
    Jonathan Benghozi
    Jonathan Benghozi
  • Since we switched to Klaus, our support QA time was cut in half. No need to navigate between different tools and tabs, no more waiting for the gigantic spreadsheet to load, no manual copy-pasting ever again."
    Tobin Doidge
    Tobin Doidge

Connects with tools you already use

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  • Smile Icon
    Automate & scale your QA process
  • Bulb icon
    Cover 100% of your conversations with sentiment and complexity scoring
  • Speed Icon
    Combine CSAT with IQS for the full picture
  • Rocket Icon
    Give feedback and coach on the same platform
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Deliver great customer experiences at scale

AI-powered Quality Assurance

Pin-point the right conversations with the help of AI

✅ Analyze conversations that drive low CSAT or churn
✅ Conversation sentiment analysis
✅ Complexity detection filter
✅ Dynamic scorecards
Conversation Insights
Coaching & Learning

Improve support conversations through meaningful feedback

✅ Pins for coaching
✅ Automated review assignments
✅ Quizzes for targeting team’s weak areas
✅ Internal Quality Score (IQS) tracking
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Analytics & Trends

Measure your support efforts and capture trends

✅ Dashboards for spotting trends and measuring performance
✅ Reports for comparing agents, teams, BPOs
✅ Calibration sessions for keeping everyone on the same page
✅ Root cause analysis
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We'll be with you every step of the way

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2M+ reviews done on Klaus

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Our CSAT is 99%

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We have SOC 2 Type II certification

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Our average response time is under 2 min

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Wistia logo

How Wistia Set Up Customer Service Peer Reviews on Klaus

The people behind Wistia believe in the powers of amazing customer service - and that’s what they aim to provide to their customers, too.

Read case study
Benchmark Report

Get the 2021 edition of Customer Service Quality Benchmark Report

Get benchmark metrics for CSAT, IQS, FCR, CES, and more, see how you stack up against other companies in the space, and learn where should you invest time and resources to make the biggest impact.

Get started today

Schedule a demo to learn how to boost the quality of your customer service with conversation reviews.