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Deliver great customer experiences at scale

Hypergrowth companies use Klaus’ customer service quality management platform to run an effective QA process, coach agents and boost customer retention.

You’re in a great bunch

CSAT increased
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Return on investment
6 months
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QA time decreased
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Fastest ROI and implementation out of any quality management solution

Get access to the

Complete Quality Management Toolset

360-degree feedback

Combine internal quality reviews with CSAT

  • CSAT solution that boosts response rate and written feedback.
  • IQS helps track internal quality on the company, team and agent level.
  • Automatically allocate CSAT comments into pre-set categories with our out-of-the-box AI solution.
AI-powered quality assurance

Achieve 100% coverage

  • Use sentiment analysis to effortlessly find positive or negative conversations.
  • Zoom in on tickets that take more effort to solve with complexity detection.
  • Get a visual overview of all your helpdesk interactions, target under-reviewed areas and eliminate blind spots.
Coaching & learning

Give actionable feedback based on data

  • Pinpoint problems, spot trends and target the right coaching opportunities.
  • Structure 1-1s and coaching sessions around specific examples and performance metrics.
  • Track and measure agent improvement against your coaching efforts.
Coaching insights
Analytics & trends

Measure your support efforts and capture trends.

  • Dashboards for spotting trends and measuring performance.
  • Reports for comparing agents, teams, BPOs.
  • Root cause analysis.

Why hypergrowth companies choose Klaus

  • Understand why support quality goes up or down
  • Make sure agents know what to do in order to improve
  • Provide consistently better answers
  • Improve CSAT, CES, FCR, AHT and resolution rates
  • Boost customer loyalty and referral
  • Ineke Oates, Head Of Customer Support
    “We are able to identify gaps in our team’s knowledge and support them to ensure everyone is trained on topics that are getting lower scores. It helps us ensure all our teams are using the same voice, empathy, and professionalism when solving issues our clients may face.”
    Ineke Oates, Head Of Customer Support
  • Katia Barsuk, Head of Global Support & Customer Success
    Every client who contacts the support should get a perfect answer regardless of the agent. Klaus allows to keep up that good level of quality.
    Katia Barsuk, Head of Global Support & Customer Success
  • Luis Hernandez, VP Customer Success
    We’re now sharing more information internally and providing ten times as much proactive advice between support agents than we did before.
    Luis Hernandez, VP Customer Success
  • Simone Secci, Director of Support
    Great UI, super easy to integrate, accessible price and my team loves the Chrome extension. Chris is also the best CS manager you can ask for, but I can vouch for the entire team. They really understand customer support and the needs of a team.
    Simone Secci, Director of Support

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Connects with tools you already use

IntercomZendeskAircallDixaGorgiasSalesforceHelpshiftKustomerHelp ScoutLiveAgentDriftWix AnswersFreshdeskTalkdesk

Customer Service Quality Benchmark Report

benchmark report 22

Schedule a demo to see how you can boost your customer service quality