Conversation review and QA platform for support teams

Klaus measurably improves customer service quality by making internal feedback easy and systematic.

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Recommended by

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  • Great UI, super easy to integrate, accessible price and my team loves the Chrome extension. Chris is also the best CS manager you can ask for, but I can vouch for the entire team. They really understand customer support and the needs of a team.
    Simone Secci
  • Every client who contacts the support should get a perfect answer regardless of the agent. Klaus allows to keep up that good level of quality.
    Katia Barsuk
  • We’re now sharing more information internally and providing ten times as much proactive advice between support agents than we did before.
    Luis Hernandez
  • The target of conversation reviews was to improve CSAT and make sure that we are all aligned on what we say. There were no challenges, conversation reviews were quite easy to introduce and follow. Our CSAT has improved from 80% to 90%.
    Jonathan Benghozi
  • When we first started out, peer reviews were mostly positive, but according to the latest analysis, 57% of reviewed tickets fell under ‘Room for Improvement’. I see this as a good thing showing that the system is working and we are learning a lot from each other.
    Grigorij Urasov

Connects seamlessly with

Wave
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    Improved CSAT after the first week of usage
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    New agents get up to speed 2x faster
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    Actionable metrics for agent development
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    Identify & fix gaps in team knowledge
Wave

A fresh approach to customer service quality improvement.

Find and review tickets

Find and review tickets

Filter out tickets you’d like to see, review the conversations and start leaving valuable feedback that helps agents develop.

Measure internal quality and track trends

Measure internal quality and track trends

Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.

Browser extension

Browser extension

No longer are you confined by the virtual borders of your help desk tool. Klaus's browser extension allows you to securely review conversations wherever they are happening.
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Wistia team
Wistia

How Wistia Set Up Customer Service Peer Reviews on Klaus

The people behind Wistia believe in the powers of amazing customer service - and that’s what they aim to provide to their customers, too.

Read case study
Customer Service Quality Handbook: Conversation Reviews

Get the free Customer Service Quality Ebook

This ebook will cover how to improve your service quality and maintain it on a consistently high level across the team and channels.

Get the book

Get started today

Schedule a demo to learn how to boost the quality of your customer service with conversation reviews.

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