Make every conversation better
Hypergrowth companies use Klaus’ customer service quality management platform to run an effective QA process, coach agents and boost customer retention.
You’re in a great bunch
Every client who contacts the support should get a perfect answer regardless of the agent. Klaus allows to keep up that good level of quality.
Katia BarsukWe’re now sharing more information internally and providing ten times as much proactive advice between support agents than we did before.
Luis HernandezGreat UI, super easy to integrate, accessible price and my team loves the Chrome extension. Chris is also the best CS manager you can ask for, but I can vouch for the entire team. They really understand customer support and the needs of a team.
Simone SecciOur CSAT has improved from 80% to 90%.
Jonathan BenghoziSince we switched to Klaus, our support QA time was cut in half. No need to navigate between different tools and tabs, no more waiting for the gigantic spreadsheet to load, no manual copy-pasting ever again."
Tobin Doidge
Connects with tools you already use
Automate & scale your QA process
Cover 100% of your conversations with sentiment and complexity scoring
Combine CSAT with IQS for the full picture
Give feedback and coach on the same platform
Deliver great customer experiences at scale
AI-powered Quality Assurance
Pin-point the right conversations with the help of AI
✅ Analyze conversations that drive low CSAT or churn ✅ Conversation sentiment analysis ✅ Complexity detection filter ✅ Dynamic scorecards
Coaching & Learning
Improve support conversations through meaningful feedback
✅ Pins for coaching ✅ Automated review assignments ✅ Quizzes for targeting team’s weak areas ✅ Internal Quality Score (IQS) tracking
Analytics & Trends
Measure your support efforts and capture trends
✅ Dashboards for spotting trends and measuring performance ✅ Reports for comparing agents, teams, BPOs ✅ Calibration sessions for keeping everyone on the same page ✅ Root cause analysis
We'll be with you every step of the way
2M+ reviews done on Klaus
Our CSAT is 99%
We have SOC 2 Type II certification
Our average response time is under 2 min
How Wistia Set Up Customer Service Peer Reviews on Klaus
The people behind Wistia believe in the powers of amazing customer service - and that’s what they aim to provide to their customers, too.
Read case studyGet the 2021 edition of Customer Service Quality Benchmark Report
Get benchmark metrics for CSAT, IQS, FCR, CES, and more, see how you stack up against other companies in the space, and learn where should you invest time and resources to make the biggest impact.
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Schedule a demo to learn how to boost the quality of your customer service with conversation reviews.