Drive revenue through exceptional customer service
Use AI to pinpoint and fix gaps in your service. Automate QA and achieve 100% coverage across agents, teams, BPOs, and languages. Create lifelong customers along the way.
Try free for 14 days. No credit card needed.
You’re in a great bunch
Get access to the
Plug and Play Quality Management
QA Suite
Let excellent support quality drive customer loyalty and retention.
AI Suite
Standardize your QA processes and achieve 100% coverage by automatically scoring every support interaction.
Survey Suite
Boost response rates and written feedback with AI-powered feedback surveys like CSAT and CES.
Coaching Suite
Structure 1-1s and coaching sessions around specific examples and performance metrics.
Scaling your support team's efforts can be effortless
AI-powered Quality Management
Automatically score and analyze 100% of your agents and conversations
- Plug & play solution with no model training required
- Automatic review assignments & goal setting
- Positive and negative sentiment analysis
- On-demand conversation translation
- Root cause analysis
- Automatic conversation sampling and discovery
- AI-powered smart filtering
Next generation Feedback Surveys
Turn customer feedback into true insights
- Highly customizable feedback analytics, across languages & brands
- AI-generated conversation summaries & suggestive snippets to encourage giving feedback
- Automatic categorization to provide you with more insightful analysis
Analytics & Trends
Immediately understand what leads to the best and worst customer outcomes
- Identify which agents are underperforming or which parts of the customer experience are failing
- Recognize a decreasing knowledge trend and find out whether it’s at an agent level or a wider issue
- Build stronger relationships between teams and ensure consistency and uniformity
- Systematically improve resolution time, interactions per case, and customer satisfaction
Coaching & Learning
Improve agent performance with data-driven coaching
- Proactively analyze all agent interactions, not just a sample
- Target weaknesses relevant to your team and encourage active learning
- Visualize & understand the impact of your efforts with coaching sessions
Fastest ROI and implementation out of any quality management solution
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