Conversation review and QA platform for support teams

Great UI, super easy to integrate, accessible price and my team loves the Chrome extension. Chris is also the best CS manager you can ask for, but I can vouch for the entire team. They really understand customer support and the needs of a team.

Simone Secci

Doodle

Every client who contacts the support should get a perfect answer regardless of the agent. Klaus allows to keep up that good level of quality.

Katia Barsuk

PandaDoc

We’re now sharing more information internally and providing ten times as much proactive advice between support agents than we did before.

Luis Hernandez

Geckoboard

The target of conversation reviews was to improve CSAT and make sure that we are all aligned on what we say. There were no challenges, conversation reviews were quite easy to introduce and follow. Our CSAT has improved from 80% to 90%.

Jonathan Benghozi

Dreem

When we first started out, peer reviews were mostly positive, but according to the latest analysis, 57% of reviewed tickets fell under ‘Room for Improvement’. I see this as a good thing showing that the system is working and we are learning a lot from each other.

Grigorij Urasov

Automattic