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Kevin Albers

  • — VP of Customer Experience at Slack
  • — San Francisco, United States

“Our department’s mission is to help people do the best work of their lives.” – a philosophy that resonates throughout the entire company. “We operate under the belief that our customers are busier than we are. Every interaction with us is an opportunity to make a difference and enhance either our product or our service.”

As the Head of Customer Experience at Slack, Kevin leads with a spirit of collaboration and innovation.

Now with 8 years at Slack under his belt, Kevin believes that having a team whose drive and talent match (or surpass!) your own is vital.

Kevin Albers
From Kevin:
"When companies implement chatbots, it’s not with the customer experience in mind."
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