Back
Micah Solomon
- — Author and Customer Service Consultant
- — Seattle, United States
‘The world’s #1 customer service turnaround expert’ (Inc. Magazine), ‘The New Guru of Customer Service Excellence’ (The Financial Post) – Micah is a CX consultant, speaker, and bestselling author with five books translated into numerous languages.
The list does not end there. He’s also a Senior Contributor to Forbes, where he covers the subjects of customer service, customer experience, and company culture, and his expertise has been featured in Bloomberg and Harvard Business Review.
Meet other people changing the CX industry
Marlene Lee SummersVice President of Product Success at Salesforce
Kevin AlbersVP of Customer Experience at Slack
Leslie O’FlahavanAuthor and Professional Writing Coach
Jeff ToisterAuthor, The Service Culture Handbook
Rea AlducenteContent Creator
Shep HykenKeynote Speaker and NYT Bestselling Author
Chad HorenfeldtCustomer Success & Customer Experience Leader
Adrian SwinscoeAuthor, Speaker, and aspirant punk at Punk CX
Mercer SmithVP, CX Insights & Community at PartnerHero
Antonia J.A. HockFounder & Speaker
Colin ShawAuthor and Keynote Speaker
Declan IvoryVP Customer Support at Intercom
Scott TranFounder of Support Driven
Cait KeohaneSenior Vice President, Global Customer Advocacy at Zendesk
Thomas LairdAuthor and CEO of Expivia
Åsa NyströmVP of Customer Advocacy at Buffer
Tony WonPlayer Experience at ProbablyMonsters
Dan GingissKeynote Speaker and Author
Valentina ThörnerRemote Leadership Consultant and Author
Dhruba Roy ChowdhurySenior Director of Strategy and Operations at Rover.com
Kaitlyn GobielDirector of Customer Support at Wistia
Katalin FritzChief Customer and People Officer at Marley Spoon
Hosam HassanDirector of Strategy, CX Services at PartnerHero
Maxime ManseauCo-Founder and Customer Experience Officer at Birdie