Klaus Browser Extension
Review conversations anywhere! No longer are you confined by the virtual borders of your help desk tool. Klaus's browser extension (for Chrome & Firefox) allows you to securely review conversations wherever they are happening.
Add to ChromeYou’re in a great bunch
13% higher CSAT results from week one
3x more actionable feedback for agents
Consistent quality across channels and teams
70% less time spent on managing feedback
The easiest way to improve customer service quality and foster agent feedback
Review support interactions anywhere
The extension allows you to grade conversations directly in your help desk, on social channels, or wherever else they may happen. This helps to save your time and effort as well as make conversation reviews a constant habit. We are pretty proud of our integrations but if you wish to review conversations from software we don't integrate with, you can do so using the extension!
Deliver actionable feedback to agents
We'll notify your team about the feedback they've received via email or Slack. If you wish to analyze the results of the reviews you completed using the extension, you can still see all of the numbers you need in the Klaus dashboard.
How Geckoboard elevates customer support with Klaus
Improving information sharing was one of the main reasons Geckoboard created a conversation review program for their customer service team. Here are the main reasons for choosing peer reviews, as told by Luis, Geckoboard’s VP of Customer Success.
Read case studiesGive Klaus a go!
Level up your customer service with the most flexible quality assurance tool.