The extension allows you to grade conversations directly in your help desk, on social channels, or wherever else they may happen. This helps to save your time and effort as well as make conversation reviews a constant habit. We are pretty proud of our integrations but if you wish to review conversations from a software we don't integrate with, you can do so using the extension!
We'll notify your team about the feedback they've received via email or Slack. If you wish to analyze the results of the reviews you completed using the extension, you can still see all of the numbers you need in the Klaus dashboard.
"We’re now sharing more information internally and providing ten times as much proactive advice between support agents than we did before."Read case studies