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Klaus Browser Extension

Review conversations anywhere! No longer are you confined by the virtual borders of your help desk tool. Klaus's browser extension allows you to securely review conversations wherever they are happening.

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You’re in a great bunch

The easiest way to improve customer service quality and foster agent feedback

Review support interactions anywhere

The extension allows you to grade conversations directly in your help desk, on social channels, or wherever else they may happen. This helps to save your time and effort as well as make conversation reviews a constant habit.
IQS - Internal Quality Score Dashboard

Deliver actionable feedback to agents

We'll notify your team about the feedback they've received via email or Slack. If you wish to analyze the results of the reviews you completed using the extension, you can still see all of the numbers you need in the Klaus dashboard.

Make every conversation better

  • 13% higher CSAT results from week one
  • 3x more actionable feedback for agents
  • Consistent quality across channels and teams
  • 70% less time spent on managing feedback
geckoboard logo

How Geckoboard elevates customer support with Klaus

Improving information sharing was one of the main reasons Geckoboard created a conversation review program for their customer service team. Here are the main reasons for choosing peer reviews, as told by Luis, Geckoboard’s VP of Customer Success.

Read case studies

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reviews done on Klaus