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Klaus Browser Extension

Review conversations anywhere! No longer are you confined by the virtual borders of your help desk tool. Klaus's browser extension allows you to securely review conversations wherever they are happening.

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You’re in a great bunch

  • Smile Icon
    13% higher CSAT results from week one
  • Refresh Icon
    3x more actionable feedback for agents
  • Eye icon
    Consistent quality across channels and teams
  • Stopper Icon
    70% less time spent on managing feedback

The easiest way to improve customer service quality and foster agent feedback

Scorecard Klaus

Review support interactions anywhere

The extension allows you to grade conversations directly in your help desk, on social channels, or wherever else they may happen. This helps to save your time and effort as well as make conversation reviews a constant habit. We are pretty proud of our integrations but if you wish to review conversations from software we don't integrate with, you can do so using the extension!


Deliver actionable feedback to agents

We'll notify your team about the feedback they've received via email or Slack. If you wish to analyze the results of the reviews you completed using the extension, you can still see all of the numbers you need in the Klaus dashboard.

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How Geckoboard elevates customer support with Klaus

Improving information sharing was one of the main reasons Geckoboard created a conversation review program for their customer service team. Here are the main reasons for choosing peer reviews, as told by Luis, Geckoboard’s VP of Customer Success.

Read case studies

Give Klaus a go!

Level up your customer service with the most flexible quality assurance tool.