The extension allows you to grade conversations directly in your help desk, on social channels, or wherever else they may happen. This helps to save your time and effort as well as make conversation reviews a constant habit. We are pretty proud of our integrations but if you wish to review conversations from software we don't integrate with, you can do so using the extension!
We'll notify your team about the feedback they've received via email or Slack. If you wish to analyze the results of the reviews you completed using the extension, you can still see all of the numbers you need in the Klaus dashboard.
Improving information sharing was one of the main reasons Geckoboard created a conversation review program for their customer service team. Here are the main reasons for choosing peer reviews, as told by Luis, Geckoboard’s VP of Customer Success.Read case studies
Level up your customer service with the most flexible quality assurance tool.