Kaitlyn Gobiel has an excellent track record of building and nurturing high-performing customer-facing teams, without sacrificing culture.
At Wistia, she’s the driving force behind their outstanding support. And they also use Wistia to deliver that quality!
Support reps can create instructional videos to help customers troubleshoot common issues, and make customized follow-ups, thank you emails, and instructional videos for customers.
Talk about dog-fooding!