The Menu
Features carefully prepared by our chef de cuisine, Zendesk QA, for immaculate quality management and coaching experience.
Zendesk QA
Leverage AI to cover 100% of conversations & scale your QA efforts 50x.
- AutoQAAutomate your QA processes and achieve 100% coverage by automatically scoring & analyzing every support interaction
- Spotlight AI insights: Automate the discovery of must-review interactions
- QA for AI agents
- Advanced reporting and dashboards
- Sentiment analysis & filtering
- Automatic review assignments & goal setting
- Customizable scorecards with multiple ratings, adjustable weights, and auto-fail options
- Root cause analysis
- Calibration
- On-demand conversation translation
- Targeted coaching & analytics
- Quizzes for learning management
- Disputes
- Review time tracking
- Pass rate analytics
- Browser extension to review conversations anywhere
- Sensitive data masking
- AI-enhanced help desk data enrichment & filtering
- AI-driven Conversation Insights to make sense of data
Zendesk QA
comes with
- 5-star email & chat support (our CSAT is 100%)
- Open API
- CSV export
- OAuth via Google and Slack
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