Salesforce Service Cloud Integration for Quality Assurance
Connect Salesforce Service Cloud to Klaus and transform your customer support quality assurance process. Review and rate any kind of conversations: chats, emails, phone calls. Track quality metrics with ease and collaborate with your team.
Klaus measurably improves customer service quality by making internal feedback easy and systematic. Find and review tickets – measure internal quality and track trends.
A fresh approach to customer service quality improvement.
Find and review tickets
Filter out tickets you’d like to see, review the conversations and start leaving valuable feedback that helps agents develop.
Measure internal quality and track trends
Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.
How PandaDoc leveled up their customer support with Klaus
Quality is something that the PandaDoc support team is not taking lightly. With first response times at below 20 min, full-resolution times at around 3 h and CSAT at 94%, they make sure no client is left unsatisfied.
Read case study
