Filter out tickets you’d like to see, review the conversations and start leaving valuable feedback that helps agents develop.
Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.
Quality is something that the PandaDoc support team is not taking lightly. With first response times at below 20 min, full-resolution times at around 3 h and CSAT at 94%, they make sure no client is left unsatisfied.Read case study
Intercom is a Conversational Relationship Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.
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Schedule a demo to learn how to boost the quality of your customer service team with conversation reviews on Klaus.