Filter out tickets you’d like to see, review the conversations and start leaving valuable feedback that helps agents develop.
Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.
Quality is something that the PandaDoc support team is not taking lightly. With first response times at below 20 min, full-resolution times at around 3 h and CSAT at 94%, they make sure no client is left unsatisfied.Read case study
Drift is a conversational marketing platform. Connect with your visitors instantly to build more pipeline, increase close rates, and retain customers.
Kayako is a help desk software for personal and connected customer service. Deliver exceptional support in multiple languages across Live Chat, Email, Facebook, and Twitter.
Kustomer makes personalized, efficient, and effortless customer service a reality with real-time, actionable views of customers and conversations.
Schedule a demo to learn how to boost the quality of your customer service team with conversation reviews on Klaus.