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Salesforce Service Cloud Integration for Quality Assurance

Connect Salesforce Service Cloud to Klaus and transform your customer support quality assurance process. Review and rate any kind of conversations: chats, emails, phone calls. Track quality metrics with ease and collaborate with your team.

Klaus measurably improves customer service quality by making internal feedback easy and systematic. Find and review tickets – measure internal quality and track trends.
Salesforce Service Cloud
Service Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions.

A fresh approach to customer service quality improvement.

Find and review tickets

Filter out tickets you’d like to see, review the conversations and start leaving valuable feedback that helps agents develop.

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Measure internal quality and track trends

Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.

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How PandaDoc leveled up their customer support with Klaus

Quality is something that the PandaDoc support team is not taking lightly. With first response times at below 20 min, full-resolution times at around 3 h and CSAT at 94%, they make sure no client is left unsatisfied.

Read case study

Give Klaus a go

Schedule a demo to learn how to boost the quality of your customer service team with conversation reviews on Klaus.