Filter out tickets you’d like to see, review the conversations and start leaving valuable feedback that helps agents develop.
Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.
Quality is something that the PandaDoc support team is not taking lightly. With first response times at below 20 min, full-resolution times at around 3 h and CSAT at 94%, they make sure no client is left unsatisfied.Read case study
Looking for an Omnichannel, AI-driven, or Self Service solution for customer service? Freshdesk's got you covered!
Talkdesk is a next-generation cloud contact center platform that helps your service team deliver an unmatched customer experience. Leverage intelligent routing, contextual customer data, actionable reporting, and more.
Elevio enables teams deliver contextual knowledge to customers, support agents, and internal teams. Create and deliver in-app content before your customers ask the same questions, and leave your team to focus on more complex customer questions.
Schedule a demo to learn how to boost the quality of your customer service team with conversation reviews on Klaus.