This website requires JavaScript.

Salesforce Service Cloud Integration for Quality Assurance

Connect Salesforce Service Cloud to Klaus and transform your customer support quality assurance process. Review and rate any kind of conversations: chats, emails, phone calls. Track quality metrics with ease and collaborate with your team.

Klaus measurably improves customer service quality by making internal feedback easy and systematic. Find and review tickets – measure internal quality and track trends.
Salesforce Service Cloud
Service Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions.

A fresh approach to customer service quality improvement.

Find and review tickets

Filter out tickets you’d like to see, review the conversations and start leaving valuable feedback that helps agents develop.

Dashboard-screenshot-Klaus

Measure internal quality and track trends

Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.

PandaDoc image
pandadoc logo

How PandaDoc leveled up their customer support with Klaus

Quality is something that the PandaDoc support team is not taking lightly. With first response times at below 20 min, full-resolution times at around 3 h and CSAT at 94%, they make sure no client is left unsatisfied.

Read case study

See other integrations

talkdesk_logo_purple copy
Talkdesk

Talkdesk is a next-generation cloud contact center platform that helps your service team deliver an unmatched customer experience. Leverage intelligent routing, contextual customer data, actionable reporting, and more.

Read more

logo-drift
Drift

Drift is a conversational marketing platform. Connect with your visitors instantly to build more pipeline, increase close rates, and retain customers.

Read more

logo-front
Front

Front is the customer communication platform that combines emails, apps, and teammates into a single view.

Read more

elevio-by-dixa
Elevio

Elevio enables teams deliver contextual knowledge to customers, support agents, and internal teams. Create and deliver in-app content before your customers ask the same questions, and leave your team to focus on more complex customer questions.

Read more

Give Klaus a go

Schedule a demo to learn how to boost the quality of your customer service team with conversation reviews on Klaus.

Schedule a demo