Integrate your Genesys Cloud account with Klaus for a scaled, automated customer support quality assurance process driven by AI. Review your interactions across all channels, track real-time quality KPIs with ease, and make data-driven decisions.
“Klaus adapts to your needs and will simply make your life easier. It's given us easy access to control the information we share with the BPOs and reduced our average time per audit from 10 to 2 minutes."
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