Kayako + Klaus Integration for Quality Assurance

Connect your Kayako account with Klaus to review and rate any kind of conversations: chats, emails, or social interactions. Track quality metrics with ease and collaborate with your team.

Klaus is a conversation review and QA platform for support teams. Measurably improve your customer service quality by making internal feedback easy and systematic.

Kayako is a help desk software for personal and connected customer service. Deliver exceptional support in multiple languages across Live Chat, Email, Facebook, and Twitter.

Empower your support team with Klaus

Find and review tickets

Connect and display your Kayako account contents in a few clicks. Filter out tickets you’d like to see, review the conversations, and start leaving valuable feedback that helps agents develop.

Measure internal quality and track trends

Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.

How Education Perfect Pushes CSAT Beyond 96% with Klaus

"Since we switched to Klaus, our support QA time was cut in half. No need to navigate between different tools and tabs, no more waiting for the gigantic spreadsheet to load, no manual copy-pasting ever again."

Read case study