Help Scout + Klaus Integration for Quality Assurance
Connect your Help Scout account with Klaus to review and rate any kind of Help Scout conversations: chats, emails, phone calls. Track quality metrics with ease and collaborate with your team.
Klaus measurably improves customer service quality by making internal feedback easy and systematic.
A fresh approach to customer service quality improvement.
Find and review tickets
Connect and display your Help Scout account contents in a few clicks. Filter out tickets you’d like to see, review the conversations and start leaving valuable feedback that helps agents develop.
Measure internal quality and track trends
Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.
How PandaDoc Leveled Up Customer Support Reviews with Klaus
Quality is something that the PandaDoc support team is not taking lightly, with first response times at below 20 min, and CSAT at 94%. Behind the industry-leading results, however, is rigorous and continuous work on quality tracking and ticket review.
Read case study
