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Help Scout + Klaus Integration for Quality Assurance

Connect your Help Scout account with Klaus to review and rate any kind of Help Scout conversations: chats, emails, phone calls. Track quality metrics with ease and collaborate with your team.

Klaus measurably improves customer service quality by making internal feedback easy and systematic.
Help Scout
Help Scout helps you manage all your email, chat, and phone conversations in a shared inbox — lose the ticket numbers.

A fresh approach to customer service quality improvement.

Find and review tickets

Connect and display your Help Scout account contents in a few clicks. Filter out tickets you’d like to see, review the conversations and start leaving valuable feedback that helps agents develop.
IQS - Internal Quality Score Dashboard

Measure internal quality and track trends

Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.
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How PandaDoc Leveled Up Customer Support Reviews with Klaus

Quality is something that the PandaDoc support team is not taking lightly, with first response times at below 20 min, and CSAT at 94%. Behind the industry-leading results, however, is rigorous and continuous work on quality tracking and ticket review.

Read case study