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LiveAgent + Klaus Integration for Quality Assurance

Connect your LiveAgent account with Klaus and transform your customer support quality assurance process. Review and rate any kind of conversations: chats, emails, phone calls. Track quality metrics with ease and collaborate with your team.

Klaus measurably improves customer service quality by making internal feedback easy and systematic. Find and review tickets – measure internal quality and track trends.
LiveAgent helps to reach your customers on the channels they use most, including email, voice calls, and social media.

A fresh approach to customer service quality improvement.

Find and review tickets

Connect and display your LiveAgent account contents in a few clicks. Filter out tickets you’d like to see, review the conversations and start leaving valuable feedback that helps agents develop.
IQS - Internal Quality Score Dashboard

Measure internal quality and track trends

Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.

How Agorapulse Scales Customer Care without Losing Quality

Agorapulse's success has really exploded in the past year. The Head of Customer Care at Agorapulse shared insight into how they scaled their CX teams without sacrificing support quality thanks to quality reviews on Klaus.

Read the case study