Intercom + Klaus Integration for Quality Assurance

Connect your Intercom account with Klaus to review and rate Intercom conversations. Track quality metrics with ease and collaborate with your team.

Klaus is a conversation review and QA platform for support teams that measurably improves customer service quality by making internal feedback easy and systematic

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

A fresh approach to customer service quality improvement.

Find and review tickets

Connect and display your Intercom account contents in a few clicks. Filter out tickets you’d like to see, review the conversations, and start leaving valuable feedback that helps agents develop.

Measure internal quality and track trends

Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.

How Geckoboard Elevates Customer Support with Peer Reviews

“We continue to offer excellent support with a great CSAT score and impressive response times. But on top of this, we’re now sharing more information internally and providing ten times as much proactive advice between support agents than we did before,” explains Luis Hernandez, the VP of Customer Success at Geckoboard.

Read case study