Connect and display your Intercom account contents in a few clicks. Filter out tickets you’d like to see, review the conversations, and start leaving valuable feedback that helps agents develop.
Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.
“We continue to offer excellent support with a great CSAT score and impressive response times. But on top of this, we’re now sharing more information internally and providing ten times as much proactive advice between support agents than we did before,” explains Luis Hernandez, the VP of Customer Success at Geckoboard.Read case study
Kayako is a help desk software for personal and connected customer service. Deliver exceptional support in multiple languages across Live Chat, Email, Facebook, and Twitter.
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Schedule a demo to learn how to boost the quality of your customer service team with conversation reviews on Klaus.