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Deliver excellent customer experiences with Klaus — a Zendesk company

Connect your Zendesk account to review 100% of your support conversations and allow your quality team to uncover problem areas and fix them.

AI-powered Quality Assurance made for Zendesk

Automatically score 100% of your Zendesk conversations

Automate your QA efforts and create lifelong customers along the way with Zendesk QA.
  • Plug & play solution with no model training required
  • Automatically evaluate & speed up the review process, without bias
  • Use AI-powered smart filters and insights to pluck out must-review interactions for analysis
  • Positive and negative sentiment analysis
A screenshot showing AI-powered quality management features in Klaus.

Measure quality and understand exactly how to improve

Quantify internal quality, get actionable metrics for team improvement and agent development, and coach your agents with Zendesk QA.
  • Target weaknesses relevant to your team and encourage active learning
  • Systematically improve resolution time, interactions per case, and customer satisfaction
  • Visualize trends & understand the impact of your efforts with coaching sessions
Coaching & learning
Liberty - Zendesk QA case study photo.
Liberty - logo.

How Liberty Uses Klaus to Provide Luxury Customer Service

Read how Liberty uses QA to enhance customer experience and team performance.

Read case study