Zendesk + Klaus Integration for Quality Assurance

Connect your Zendesk account with Klaus to review and rate any kind of Zendesk conversations: chats, emails, phone calls. Track quality metrics with ease and collaborate with your team.

Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

A fresh approach to customer service quality improvement.

Find and review tickets

Connect and display your Zendesk account contents in a few clicks. Filter out tickets you’d like to see, review the conversations, and start leaving valuable feedback that helps agents develop.

Measure internal quality and track trends

Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.

How Glovo uses Klaus to Maintain High Quality Support across BPOs and Borders

Using Klaus, Glovo is able to: ✓ Deliver amazing experiences to customers in over 1,500 locations. ✓ Ensure their quality standards are met across different outsourced teams. ✓ Conduct an efficient QA process (Klaus cut their review time by 80%).

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