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Zendesk + Klaus Integration for Quality Assurance

Connect your Zendesk account with Klaus to review and rate any kind of Zendesk conversations: chats, emails, phone calls. Track quality metrics with ease and collaborate with your team.

Connect your Zendesk account with Klaus to review and rate any kind of Zendesk conversations: chats, emails, phone calls. Track quality metrics with ease and collaborate with your team.
Zendesk
Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

A fresh approach to customer service quality improvement.

Find and review tickets

Connect and display your Zendesk account contents in a few clicks. Filter out tickets you’d like to see, review the conversations, and start leaving valuable feedback that helps agents develop.
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Measure internal quality and track trends

Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.
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Glovo Klaus customer success story
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How Glovo uses Klaus to Maintain High Quality Support across BPOs and Borders

Using Klaus, Glovo is able to: ✓ Deliver amazing experiences to customers in over 1,500 locations. ✓ Ensure their quality standards are met across different outsourced teams. ✓ Conduct an efficient QA process (Klaus cut their review time by 80%).

Read case study
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