Helpshift + Klaus Integration for Quality Assurance

Connect Helpshift to Klaus and transform your customer support quality assurance process. Review and rate interactions in digital channels, phone support, self-service, and bots. Track quality metrics with ease and collaborate with your team.

Klaus is a conversation review and QA platform for support teams. Measurably improve your customer service quality by making internal feedback easy and systematic.

Helpshift provides day one solutions for frustration-free automation and messaging that your customers will love.

A fresh approach to customer service quality improvement.

Find and review tickets

Connect and display your Helpshift account contents in a few clicks. Filter out tickets you’d like to see, review the conversations, and start leaving valuable feedback that helps agents develop.

Measure internal quality and track trends

Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.

How Education Perfect Pushes CSAT Beyond 96% with Klaus

From day one, EP has focused on offering excellent customer care, implementing internal conversation reviews, and fostering regular agent feedback Today, Education Perfect uses Klaus to boost their support performance with regular conversation reviews.

Read the case study