Wix Answers + Klaus Integration for Quality Assurance

Let quality guide your customers, agents, and the entire company. The Wix Answers + Klaus integration helps to effortlessly review and analyze all your client conversations. Identify and fix gaps in team knowledge, get actionable metrics for agent development, and get new agents up to speed 2x faster.

Klaus is a conversation review platform for support teams that measurably improves service quality by making internal feedback easy and systematic.

Wix Answers puts all support channels under the same platform. So knowledge base, tickets, chats, and calls work together as one.

Transform your QA process

All interactions in one solution

With all your data in one platform, you save time and hassle and you get a single source of truth with actionable insights. Improve your support by reviewing tickets, chats, and call systematically.

Brilliant, scalable solution

Keep their quality high by measuring both quantitative and qualitative aspects of your interactions. You can set company-wide goals and standards to match your business needs.