"The target of conversation reviews was to improve CSAT and make sure that we are all aligned on what we say. There were no challenges, conversation reviews were quite easy to introduce and follow. Our CSAT has improved from 80% to 90%."Read case study
Talkdesk is a next-generation cloud contact center platform that helps your service team deliver an unmatched customer experience. Leverage intelligent routing, contextual customer data, actionable reporting, and more.
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Schedule a demo to learn how to boost the quality of your customer service with the Klaus + Gorgias integration.