Gorgias + Klaus Integration for Quality Assurance
Connect the Gorgias eCommerce help desk with Klaus to supercharge your customer service and transform your QA process.
Klaus is a conversation review and QA platform for support teams that measurably improves customer service quality by making internal feedback easy and systematic.
A fresh approach to customer service quality improvement.
Find and review tickets
Connect and display your Gorgias account contents in a few clicks. Filter out tickets you’d like to see, review the conversations, and start leaving valuable feedback that helps agents develop.
Measure internal quality and track trends
Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.
How Dreem Set Up a Customer Care Strategy to Boost CSAT
"The target of conversation reviews was to improve CSAT and make sure that we are all aligned on what we say. There were no challenges, conversation reviews were quite easy to introduce and follow. Our CSAT has improved from 80% to 90%."
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