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Drift + Klaus Integration for Quality Assurance

Connect Drift to Klaus and transform your customer support quality assurance process. Review and rate your live chat interactions, track quality metrics with ease, and collaborate with your team.

Klaus is a conversation review and QA platform for support teams. Measurably improve your customer service quality by making internal feedback easy and systematic.
Drift is a conversational marketing platform. Connect with your visitors instantly to build more pipeline, increase close rates, and retain customers.

A fresh approach to customer service quality improvement.

Find and review tickets

Connect and display your Drift account contents in a few clicks. Filter out tickets you’d like to see, review the conversations, and start leaving valuable feedback that helps agents develop.
IQS - Internal Quality Score Dashboard

Measure internal quality and track trends

Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.
PandaDoc image
pandadoc logo on green

How PandaDoc leveled up their customer support with Klaus

Quality is something that PandaDoc support team is not taking lightly. With first response times at below 20 min, full resolution times at around 3 h and CSAT at 94%, they make sure no client is left unsatisfied.

Read case study