Deliver high-quality customer experience across all channels, be it phone, email, or chat. Review and analyze all your client conversations, identify and fix gaps in team knowledge, get actionable metrics for agent development, and get new agents up to speed 2x faster.
Since Education Perfect switched to Klaus, their support QA time was cut in half. No need to navigate between different tools and tabs, no more waiting for the gigantic spreadsheet to load, no manual copy-pasting ever again.
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