Easily evaluate and identify customer service problems in real-time. Build scorecards that reflect your business needs, filter out tickets you’d like to see, review the conversations, and start leaving valuable feedback that helps agents develop.
View real-time KPIs by agent to ensure consistent performance amongst agents and identify top and low-performers. Deliver transparent and actionable feedback. With ongoing visibility into their performance, there are no surprises.
Understand the true relationship between CSAT, FCR, NPS – and quality. Get an instant overview of the big picture or drill into the details – up to you. Klaus' KPI dashboard helps you focus on the agents and processes that need your attention most.
Education Perfect uses Klaus to boost their support performance with regular conversation reviews. Before that, EP managed their internal ticket reviews in spreadsheets but it took them twice as much time to manage these processes manually.Read the case study
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Schedule a demo to learn how to boost the quality of your contact center with the Klaus + Talkdesk integration.