Supercharge Talkdesk with Klaus
Connect your Talkdesk account to Klaus to speed up your contact center QA. Use AI to speed up your processes, evaluate your interactions across various channels, keep track of real-time quality KPIs, and base decisions on data-driven insights.
Klaus is a customer service quality management platform. Listen to and transcribe call recordings, pinpoint and fix gaps in your service, and provide systematic feedback to encourage your agents to become better at what they do. Create lifelong customers along the way.
A 360° approach to customer service quality improvement
Streamline the QA process
Easily evaluate and identify customer service problems in real-time. Build scorecards that reflect your business needs, filter out tickets you’d like to see, review the conversations, and start leaving valuable feedback that helps agents develop.
Get your agents up to speed
View real-time KPIs by agent to ensure consistent performance amongst agents and identify top and low-performers. Deliver transparent and actionable feedback. With ongoing visibility into their performance, there are no surprises.
Keep your finger on the pulse of agent and team performance
Understand the true relationship between CSAT, FCR, NPS – and quality. Get an instant overview of the big picture or drill into the details – up to you. Klaus' KPI dashboard helps you focus on the agents and processes that need your attention most.
How Education Perfect Pushes CSAT Beyond 96% with Klaus
Education Perfect uses Klaus to boost their support performance with regular conversation reviews. Before that, EP managed their internal ticket reviews in spreadsheets but it took them twice as much time to manage these processes manually.
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