This website requires JavaScript.

Freshdesk + Klaus Integration for Quality Assurance

Connect your Freshdesk account with Klaus to review and rate Freshdesk conversations. Track quality metrics with ease and collaborate with your team.

Klaus measurably improves customer service quality by making internal feedback easy and systematic.
Looking for an Omnichannel, AI-driven, or Self Service solution for customer service? Freshdesk's got you covered!

A fresh approach to customer service quality improvement.

Find and review tickets

Connect and display your Freshdesk account contents in a few clicks. Create filters like "Random sample of Bob's last week's email conversations." Rate and comment conversations, and create custom rating categories.
IQS - Internal Quality Score Dashboard

Measure internal quality and track trends

Track quality metrics and collaborate with your team. Bridge gaps in knowledge, improve customer satisfaction. Onboard new agents better.
Wistia Photo
Wistia logo

How Wistia Set Up Customer Service Peer Reviews on Klaus

The people behind Wistia believe in the powers of amazing customer service - and that’s what they aim to provide to their customers, too.

Read case study