CallHippo + Klaus Integration
Looking to gain control over your phone support quality and boost agent productivity like never before? The CallHippo and Klaus integration is the ideal cocktail to quench your thirst!
Klaus quality management platform helps to gain control over your phone support quality by making monitoring phone support easy, intuitive, and systematic.
Looking to gain control over your phone support quality?
Ticket synchronization
Pull calls automatically into Klaus for internal reviews. Save hours on copy-pasting data manually from one place to another.
Custom scorecards
Use rating categories that reflect your customer service goals and internal quality standards; pair them with a suitable rating scale of your choice.
Quality dashboard
Track your agents’ performance over time, find your team’s weak spots, zoom into individual achievements, and notice any drops in quality right when they happen.
How Geckoboard Elevates Customer Support with Peer Reviews
"Improving information sharing was one of the main reasons Geckoboard created a conversation review program for their customer service team."
Read the case study
