Pull calls automatically into Klaus for internal reviews. Save hours on copy-pasting data manually from one place to another.
Use rating categories that reflect your customer service goals and internal quality standards; pair them with a suitable rating scale of your choice.
Track your agents’ performance over time, find your team’s weak spots, zoom into individual achievements, and notice any drops in quality right when they happen.
"Improving information sharing was one of the main reasons Geckoboard created a conversation review program for their customer service team."Read the case study
Drift is a conversational marketing platform. Connect with your visitors instantly to build more pipeline, increase close rates, and retain customers.
Kustomer makes personalized, efficient, and effortless customer service a reality with real-time, actionable views of customers and conversations.
Looking for an Omnichannel, AI-driven, or Self Service solution for customer service? Freshdesk's got you covered!