Pull calls automatically into Klaus for internal reviews. Save hours on copy-pasting data manually from one place to another.
Use rating categories that reflect your customer service goals and internal quality standards; pair them with a suitable rating scale of your choice.
Track your agents’ performance over time, find your team’s weak spots, zoom into individual achievements, and notice any drops in quality right when they happen.
"Improving information sharing was one of the main reasons Geckoboard created a conversation review program for their customer service team."Read the case study
Front is the customer communication platform that combines emails, apps, and teammates into a single view.
Gorgias helps eCommerce brands turn their support center into a profit center. Designed for eCommerce, built for your entire stack.
Service Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions.