LiveChat + Klaus Integration for Quality Assurance
The LiveChat and Klaus integration helps to deliver high-quality customer experience across all channels, be it email, chat, phone, or messenger.
Klaus is a conversation review platform for support teams that measurably improves service quality by making internal feedback easy and systematic.
Transform your QA process
Find and review tickets
Connect and display your LiveChat account contents in a few clicks. Filter out tickets you’d like to see, review the conversations and start leaving valuable feedback that helps agents develop.
Measure internal quality and track trends
Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.
How Wistia Set Up Customer Service Peer Reviews on Klaus
The people behind Wistia believe in the powers of amazing customer service - and that’s what they aim to provide to their customers, too.
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