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LiveChat + Klaus Integration for Quality Assurance

The LiveChat and Klaus integration helps to deliver high-quality customer experience across all channels, be it email, chat, phone, or messenger.

Klaus is a conversation review platform for support teams that measurably improves service quality by making internal feedback easy and systematic.
LiveChat is a complete customer service platform that delights your customers and fuels your sales.

Transform your QA process

Find and review tickets

Connect and display your LiveChat account contents in a few clicks. Filter out tickets you’d like to see, review the conversations and start leaving valuable feedback that helps agents develop.
IQS - Internal Quality Score Dashboard

Measure internal quality and track trends

Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.
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How Wistia Set Up Customer Service Peer Reviews on Klaus

The people behind Wistia believe in the powers of amazing customer service - and that’s what they aim to provide to their customers, too.

Read case study