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Aircall + Klaus Integration for Quality Assurance

Integrate Aircall with Klaus and pave the way for more satisfying customer journeys. Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.

Klaus measurably improves customer service quality by making internal feedback easy and systematic.
Aircall is the phone system for modern business. Make customer experience a competitive advantage with skill-based routing, live call monitoring, and more.

A fresh approach to customer service quality improvement.

Find and review tickets

Connect and display your Aircall account contents in a few clicks. Filter out tickets you’d like to see, review the conversations, and start leaving valuable feedback that helps agents develop.
IQS - Internal Quality Score Dashboard

Measure internal quality and track trends

Collect deep analytics and help teams share and collaborate on calls to allows agents and managers to make data-driven decisions.
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How Wistia Set Up Customer Service Peer Reviews on Klaus

The people behind Wistia believe in the powers of amazing customer service - and that’s what they aim to provide to their customers, too.

Read case study