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Front + Klaus Integration for Quality Assurance

Connect your Front account with Klaus to review and rate conversations. Track quality metrics with ease and collaborate with your team.

Klaus measurably improves customer service quality by making internal feedback easy and systematic.
Front
Front is the customer communication platform that combines emails, apps, and teammates into a single view.

A fresh approach to customer service quality improvement.

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Find and review tickets

Connect and display your Front account contents in a few clicks. Filter out tickets you’d like to see, review the conversations, and start leaving valuable feedback that helps agents develop.

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Measure internal quality and track trends

Quantify internal quality, get actionable metrics for team improvement and agent development, see trends over time.

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How Wistia Set Up Customer Service Peer Reviews on Klaus

The people behind Wistia believe in the powers of amazing customer service - and that’s what they aim to provide to their customers, too.

Read case study