LiveAgent is a help desk software that brings all multiple channels together in a single support platform. Emails, chats, calls, and social media posts are seamlessly pulled into a common system to help support agents stay productive and save time.
On top of that, LiveAgent integrates with multiple tools that can truly change the way your support team operates.
What are LiveAgent integrations?
Simply put, integrations are extra tools you can connect to LiveAgent. They add more features to your customer service arsenal, while your agents don’t have to keep swapping between different apps.
There are quite a few types of LiveAgent add-ons you can use:
- Quality assurance software: You can link LiveAgent with a quality assurance platform to have a complete picture of your support quality (and improve it with time).
- Productivity tools: LiveAgent works with many apps that let your customer service team chat and work together to get more done.
- Customer Relationship Management (CRM) systems: LiveAgent integrates with well-known CRM tools, so you can share customer details and manage your sales and support efforts.
- Advanced phone systems: Various VoIP phone systems integrate with LiveAgent to help you optimize international and long-distance calls.
The only hard part is picking the right solutions for your team. If you don’t know where to start, here’s a list of the best LiveAgent integrations that will help you improve the customer experience and achieve better results for your business.
LiveAgent integration: Klaus
Klaus is a quality management solution tool that makes it easy to review how your support agents interact with customers, and offer them feedback & coaching.
When you integrate LiveAgent with Klaus, you’ll be able to automatically log in all customer tickets. You can then design a custom QA scorecard system based on your company’s quality standards, choose the tickets you want to review, and start providing constructive feedback that helps your agents improve.
Benefits
- Rating all your support tickets from LiveAgent
- Giving feedback to agents based on support quality criteria of your choosing
- Leting Klaus’ AutoQA automatically review all your customer conversations across different cat-egories and languages
LiveAgent app: Twilio
Twilio is a cloud-based platform that provides businesses with tools to incorporate various forms of communication, such as voice, video, messaging, and more, into their services.
Once you connect the two tools, Twilio will enable your customer service agents to make and receive calls over VOIP through LiveAgent’s call center. This means that you can offer support from anywhere in the world, from any device — computers, laptops, smartphones, and even a regular phone if you have the right equipment. You can also link as many phone numbers as you want.
Benefits
- No cost for linking up the systems
- Accessibility from multiple devices, with multiple phone numbers
- Lower cost per call
LiveAgent app: Mailchimp
Mailchimp is a popular email marketing software that can be easily integrated with LiveAgent. This way, you will be able to subscribe and unsubscribe contacts to your email marketing lists directly from LiveAgent’s ticketing system.
Adding contacts is simple, but they need to confirm their subscription through an opt-in email. Give this integration a try and see how combining an email marketing tool with a customer support app can work wonders.
Benefits
- Managing email subscriptions in LiveAgent
- Quicker replies to customers who respond to email marketing campaigns
- One solution to manage your support & email marketing activities
LiveAgent integration: Slack
Slack is a cloud-based team collaboration tool that allows users to exchange text messages and files in real-time. When you integrate Slack with LiveAgent, you’ve got two powerful tools working for you.
You can chat with your team while managing conversations with customers, video calls, and other interactions from your LiveAgent app. Better yet, you’ll get automatic updates in a designated Slack channel for every new ticket that comes into LiveAgent, customer replies, or closed tickets. When Slack gives your agents a nudge, they’ll know it’s time to answer customer service queries.
Benefits
- Decluttering your agents’ email inboxes
- Saving important internal messages and files for later
- Getting automatic updates and notifications whenever needed
LiveAgent app: Pipedrive
Pipedrive is an easy-to-use CRM software that lets you manage leads, deals, track conversations, and automate sales workflows. It also provides insights into your sales team’s performance and allows you to generate reports based on pipeline data.
When you enable your Pipedrive plugin in LiveAgent, you can log new deals and get instant access to information about existing deals related to the customer you’re helping. It’s all within your LiveAgent dashboard, easily accessible when you’re communicating with customers.
Benefits
- Logging new Pipedrive deals in LiveAgent
- Seeing all the deals linked to the customer you’re currently helping
- Determining the purrr-fect moment to upsell a customer or offer a discount
LiveAgent integration: Everhour
Everhour is a free time tracking application that handles billing and budgeting, planning & project management, expense handling, and invoicing.
With Everhour’s time tracking feature, you can measure the amount of time your team spends on handling tickets within LiveAgent. Using the Everhour browser extension is free, and compatible with all major browsers, including Chrome, Safari, and Firefox. Just sign up for a free Everhour account and start keeping tabs on the time spent on each ticket, without the need to switch between tabs.
Benefits
- Free browser extension
- Accurate time tracking
- Better forecasting & task management
LiveAgent integration: Intercom
Intercom is a messaging platform that needs no introduction. This well-known solution combines core features for customer communication, support, and lead generation into one powerful tool.
Once you connect it to LiveAgent, you’ll be able to respond to all your chats via LiveAgent, add relevant tags, create new tickets and update them, collect data from messaging, and improve your support workflow. Intercom integration will also notify you about chat updates, and new customers.
Benefits
- Keeping an eye on your business chats in LiveAgent
- Collecting data on all your customer conversations
The best LiveAgent integrations revealed
LiveAgent is a powerful helpdesk platform that’s made even more potent by integrating it with other essential software tools.
Whether it’s about elevating your quality management with Klaus, enhancing communication with Twilio, or improving team collaboration with Slack — LiveAgent integrations have got you covered.
Invest in the right tools, integrate wisely, and witness how it elevates your customer support to the next level. After all, your team’s efficiency and customer satisfaction are the ultimate goals.
Originally published in September 2020; last updated in July 2023.
