Intercom is the messaging platform for businesses that needs no introduction. This well-known messaging solution combines core features for customer support, engagement and lead generation into one powerful platform.
Besides the numerous features on the platform itself, you can make brilliant use of the hundreds of third-party apps available on the Intercom App Store.
Here’s a list of the nine most crucial Intercom apps that all customer service teams need to boost their quality, productivity, and business results.
Klaus is a conversation review tool that pulls all your customer interactions from Intercom in for internal evaluations. Create a custom scorecard based on your company’s quality standards and start assessing how well your support agents are meeting your criteria.
Conversation reviews help to find your customer service team’s areas of improvement and improve agents’ performance with consistent feedback. Raise the quality of your support, bring consistency to your support agents’ replies, and watch your CSAT skyrocket.
Klaus promises to reduce the time customer service teams spend on quality assurance by 70%.
Nicereply is a CSAT, NPS & Customer Effort Score survey app. Plug it into your Intercom account and start tracking how satisfied your customers are with your services.
It’s the easiest way to follow up with customers after agents have closed their conversations. Set goals for your customer survey metrics (CSAT/NPS/CES), track how well your team is performing and generate reports to get an overview of your support team’s KPIs.
Nicereply claims to deliver 200% higher response rates with their solution.
Statuspage brings your product status information into the customer conversations you have on Intercom. By presenting critical outage information right in your support home screen, you’ll be able to reduce your support conversation volume.
Agents can check system status right inside their Intercom inbox and easily send it to the customers that reach out. The status information snippet is always updated in real-time.
Chargebee for Inbox is an app that pulls your customers’ subscription and invoice details into your Intercom conversations. This will save your agents heaps of time they’d otherwise spend on looking up the data from your back office manually.
Chargebee is a two-way integration - not only can you see customer details, but you can also make changes to their subscriptions directly from Intercom.
Agents can create new subscriptions, request payment methods, and even collect payments right inside their Intercom inbox. It’s a great productivity tool that many customer service agents have been dreaming about.
Chargebee Subscription Billing app lets you sync customer and subscription data (e.g., name, email address, subscription plan, card expiration dates, etc) into your Intercom account as well.
Geckoboard is a live TV dashboard software that visualizes your Intercom data and showcases it around the office. That’s a great way to keep your team aligned towards your goals.
You can easily track your Intercom conversation stats or any custom data filtered on the criteria that matter most to you. For example, Geckoboard can help you visualize trends in your ticket volume, First Response Time, or your overall user count.
Wistia is a video marketing software that helps to create leads inside of your videos and send them directly into Intercom.
This integration helps you track which videos are driving the most people to your customer-facing teams, and look into how each lead engages with your videos. That’s a marvelous example of how marketing, sales, and support meet on the same platform.
Wistia also advises their customers to use videos in support interactions. Wistia’s own support team delivers 98% of Happiness Rating with responses that include videos.
WooCommerce app syncs your customer and order data from WooCommerce into Intercom. Agents get a full overview of your customers’ activities in your online store, and the interactions your team has had with them.
WooCommerce’s Intercom app aims to help teams delight their customers with personalized support. Moreover, if you combine this with automatic messages, you’ll be able to scale that personal touch across your entire userbase.
Blendo sends your customer data right into your data warehouse. Start making sense of how customer service interactions affect your business results.
This app helps to combine data from customer support with other user-related data, and create reports based on multiple data sources. In other words, it will deliver insight into your users’ behavior and conversations in the form of actionable data for your segments with little effort.
Companies have reported that Blendo has helped them increase their revenue by 15%.
Calendly lets support agents schedule meetings and demos directly from the Intercom chat widget. It’s the easiest way to let customers schedule a suitable time from the available timeslots in your agents’ calendars.
This smart scheduling system helps to dodge email ping-pongs and increase your support team’s productivity. It’s also a good solution for distributing the workload among your staff.
Intercom and its apps bring customer service, success, sales, and marketing onto the same platform – which is how all customer-facing functions will be organized in the near future.
If “ambitious” is an adjective that you use to describe your customer service team, you’re probably already using these Intercom apps - or signing up for trials as we speak.
Which other Intercom apps are you using? Share your best experiences in the comments below!