The name Aircall is almost synonymous with the phrase cloud-based phone system.
As one of the most-trusted call center platforms, Aircall comes with a host of powerful features like Power Dialer, Call Conferencing, Skill-based routing, IVR, and Real-Time Modifications, which equips you with (almost) everything you need to streamline your phone support.
But for all those extra-special features you need, Aircall offers over 90 integrations with the apps you love and use every day. These integrations can help to further boost the quality of phone support you provide.
But which are the very best of the bunch? Well, that’s what we’re going to be looking at today.
So without further ado, here are the 9 best Aircall integrations that will take your voice support to the next level.
Klaus is a customer service quality assurance platform for reviewing conversations, coaching agents, and boosting customer retention.
With Klaus, you can create custom scorecards based on your company’s internal quality standards and start assessing how well your support agents are meeting these criteria.
You can filter out which tickets you’d like to see, review conversations, and start leaving valuable feedback that helps your agents develop. Plus, you’ll even be able to collect deep analytics about your support that allow you to make data-driven decisions.
Feel like boosting service quality?
Avoma is an intelligent assistant that helps you transcribe your calls to get summarized notes and actionable insights from every conversation.
It identifies every individual speaker from a conversation along with their talk time, so you can instantly share the most important snippets with your team to let them hear exactly what the customer had to say.
It even allows you to dive deep into your conversation analytics and understand what your top-performing agents are doing well or see how a certain keyword is trending over time.
Nicereply is a CSAT, NPS & Customer Effort Score survey app. You can integrate it with your Aircall account to automatically send out one of these surveys after each call.
You’ll be able to see user feedback and ratings directly on Aircall, which allows you to tailor your approach based on the prevailing customer sentiment.
Not only is it a nifty tool that can help you collect relevant feedback more easily, but it lets you identify issues before it’s too late and boost the quality of your phone support.
Weather by Aircall
What’s the easiest way to start a conversation with someone from across the globe you’re speaking to for the first time?
By talking about the weather of course! It’s an ice-breaker as old as time itself.
Weather by Aircall is a simple yet handy integration that allows you to see the weather, location, and temperature of the caller based on their phone number, giving you a simple way to start conversations and engage customers in a more personalized manner.
Integromat is an integration platform that allows you to connect different apps to Aircall’s API and build complex integrations without writing a single line of code, which gives you a great way to automate your most repetitive tasks.
For example, you could set up automated workflows that log your Aircall data into Google sheets, display contextual information for your agents or dynamically transfer calls based on the caller’s location.
The possibilities are endless since you can create customized workflows based on your own unique scenarios.
Pipedrive is a leading CRM service that makes building relationships with customers more efficient than ever.
The integration with Aircall ensures all your phone data (recordings, notes, new contacts, tickets & more) is automatically synced into Pipedrive. This means your agents will have complete context about each customer and all the other information they need to deliver a truly personalized experience.
Additionally, you can even track all your contact changes made via Aircall directly inside Pipedrive.
Typeform is a web-based platform you can use to create anything from surveys to apps without needing to write a single line of code.
Moreover, you can embed these forms anywhere you want like your homepage, a landing page, an event campaign, or a social media post, to collect contact information.
This information is then automatically surfaced in Aircall and you can even set it up to get a call request pushed to Aircall’s PowerDialer as soon as a number is entered. Allowing you to delight your customers with faster and more informed responses.
Geckoboard is a dashboard solution that can display all your customer service metrics related to calls and agents in real-time. This includes data like current agent availability, wait times, missed calls, time spent on calls, etc.
You can even use their widget builder to filter metrics by the number, call direction, missed call reason, or specific agents.
Not only can you visualize how your support team is performing at a glance but you can also easily share these dashboards with everyone who needs to see them with a link, on a big screen or Slack.
Slack is a business communication platform you can use for real-time messaging through calls and chat.
Its integration with Aircall allows you to create dedicated channels to receive real-time alerts whenever an important event has occurred and gather all your call information directly in Slack.
You can use this integration to respond instantly to callers or just keep up to date by receiving notifications when a call has ended, a contact is created, or when a user’s status is updated, etc.
So there you have it!
Aircall is the call center software you want if you’re trying to make customer experience your competitive advantage via phone support.
And these nine integrations will only further aid you in this quest.
Chances are you’ve heard of many of these tools, and possibly even used some of them.
But if you aren’t already, we highly recommend connecting them to Aircall to supercharge your phone support.