The Future of Conversations: Automation, AI, and AutoQA
When you talk to people in customer service about how artificial intelligence is going to change the way businesses converse with customers, it’s tough not to err on the side of hyperbole.
The ultimate goal is still to make your customers happy.
But the customer service terrain is changing, and how you help your customers and agents scale it – well, that is changing too.
Read this to find out:
- Where to draw the line with AI chatbots,
- What to automate to your heart’s content,
- Advice of folks from Freshworks, Intercom, Ultimate, and (of course!) Klaus,
- Which new technologies are making QA all the easier and more effective.