๐Ÿ”ฅ 11 Best Customer Satisfaction Score (CSAT) Tools

customer service 4 min read Mar 18, 2020

๐Ÿ”ฅ 11 Best Customer Satisfaction Score (CSAT) Tools

Customer Satisfaction Score (CSAT) is one of the most popular support metrics that most successful teams track to know how they measure up against their usersโ€™ expectations. With hundreds of CSAT tools out there, how do you know which one to choose for your team?

CSAT is a simple survey, but if used strategically, it can give invaluable insight into customer relations, product, marketing, and other business areas that can have a huge impact on your revenue.

Find the tool that aligns with your CSAT strategies and helps you collect the data that you need. To make the selection process easier for you, weโ€™ve picked out the best CSAT software solutions that you should consider.

Nicereply

Nicereply is a customer survey tool that allows you to send customized CSAT questionnaires seamlessly in every interaction or after ticket resolution. It also offers opportunities to ask for additional questions, use multiple scales, and report your progress.

๐Ÿ‘‰ In addition to CSAT, Nicreply offers CES and NPS surveys, too.

Nicereply CSAT, NPS, CES surveys

Lumoa

Lumoa is a customer experience platform that allows you to manage your CSAT feedback in a simple and structural manner. Analyze your survey answers and understand which activities drive your CSAT score up (and down).

๐Ÿ‘‰ Use Lumoa to analyze other types of surveys, such as NPS, CES, and open-text responses, too.

Lumoa CSAT, NPS, CES, customer feedback tool

Survicate

Survicate offers a light-weight survey tool that advises building questionnaires based on user personas and the jobs to be done methodology. Survicate offers survey templates, personalized experiences, and various survey distribution opportunities.

๐Ÿ‘‰ Collect feedback from different channels (like Intercom, Facebook, or email) into the central Feedback Hub.

Survicate customer feedback tool

Qualtrics

Qualtrics offers Customer Feedback Software as a part of its Experience Management Platform. From post-transaction evaluations to periodic satisfaction surveys and continuous satisfaction tracking, Qualtric includes numerous features for measuring CSAT.

๐Ÿ‘‰ Offers feedback capabilities for SMS, voice, social, web, app and others.

Qualtrics Customer Exprience Management software

SurveyMonkey

SurveyMonkey offers a variety of customer questionnaires and customizable CSAT forms. Itโ€™s a great choice for teams with more complex needs and expectations, who want to ask for customer feedback at different parts of the customer journey.

๐Ÿ‘‰ SurveyMonkey is often also used by marketing, HR, and other departments.

Surveymonkey online survey tool

BirdEye

BirdEye is a customer review management tool that offers sophisticated CSAT surveys. You can easily distribute surveys in all channels, including text messages, and let the Natural Language Processing (NLP) engine analyze the responses that you receive.

๐Ÿ‘‰ It comes with a benchmarking tool that helps to compare your results with those of your competitors.

Birdeye customer review tool

SurveySparrow

SurveySparrow powers omnichannel experience management platforms with easy-to-use CSAT and other customer surveys. It offers vast opportunities for automating tasks and building workflows that suit your needs.

๐Ÿ‘‰ SurveySparrow prides themselves in their conversational survey format.

Surveysparrow customer feedback surveys

Customer Thermometer

Customer Thermometer delivers one-click surveys with powerful analytics. It offers 4 engaging solutions for collecting CSAT and reducing customer effort, including email signature surveys and others.

๐Ÿ‘‰ Leaderboard visualizes which agents, products, territories, and other segments are performing best.

Customer Thermometer customer satisfaction tool

GetFeedback

GetFeedback is a tool for capturing real-time customer feedback. โ€œBuild, distribute, analyze, and actโ€ is the CSAT workflow on the GetFeedback platform.

๐Ÿ‘‰ Itโ€™s one of the most popular feedback solutions for Salesforce.

GetFeedback CSAT and customer survey tool

Wootric

Wootric is a customer insight tool built for CX champions. Wootric pairs CSAT up with PSAT (Product Satisfaction Score) which helps you separate product-related information from the rest of the customer feedback.

๐Ÿ‘‰ Easily customizable in multiple languages.

Wootric Customer Experience management and CSAT software

SmileBack

SmileBack builds customer satisfaction with frictionless feedback surveys. Filter CSAT results by customer, agent, ticket status, or other criteria, and learn where to focus your attention.

๐Ÿ‘‰ Push alerts notify other teams about feedback thatโ€™s important to them.

Smileback Customer Satisfaction tool

Which dedicated CSAT tool do you use? Does it deserve to be on this list? Let us know in the comments below!

Written by

Never miss an update