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Customer Service Quality Benchmark Report

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Last year, we published the first-ever support quality benchmark report to uncover what a ‘good result’ in customer service actually looks like. In the 2022 edition of the Customer Service Quality Benchmark Report, our objective is to look deeper than individual metrics and uncover trends in the industry. The findings from this year’s report allow us to tell an even bigger story of the direction the support benchmark metrics are heading.

What you’ll learn?

  • Benchmark metrics for CSAT, IQS, FCR, CES, and more
  • How do you stack up against other companies in their space?
  • ️ Where should you invest time and resources to make the biggest impact?

Brought to you by

KlausIntercomAircallSupport Driven

Key findings

CSAT SCORE

INTERNAL QUALITY SCORE

NET PROMOTER SCORE

FCR RATE

Download now to see how you compare

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CS Quality Benchmark Survey cover

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