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Agent's Guide to Customer Service Quality

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Ines van Dijk
Interaction Quality Specialist at Quality in Support
Chris Jewitt
Customer Success Manager at Klaus
Paule Matkeviciute
Head of Customer Experience at tymeshift
Triin Ilves
Community Manager at Klaus


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Agent’s Guide to Customer Service Quality

How to provide outstanding customer service? 

Customer service agents are the face of your company. They are working at the frontline using skills like quick wit, words, and attention to detail. The best teams are provided with a set of digital tools that allow the agents to focus on the most important – how to provide quality customer service with a human approach.

On 31 March, we chatted with three experts from Tymeshift, Quality in Support, and Klaus on how modern customer service teams work on the agent level and interact with other departments. 

Watch the webinar and share your tips in our community Quality Tribe.

Watch this webinar to learn more:
  • What does it take to provide quality customer service?
  • How to create an environment that supports agents’ improvement?
  • How to grow support agents whose work has a positive influence on other departments (product, success, sales)?
  • And more!