Stella Connect alternative & comparison
Klaus is a customer service QA and conversation review tool that boosts support teams' performance and productivity. Built by actual support for support folks, Klaus offers all the crucial features you need from custom scorecards to Internal Quality Score calculations and effortless agent notifications.
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Why quality-oriented support teams use Klaus
Klaus puts a strong focus on UX and usability, making internal conversation reviews a smooth sail for everyone.
Klaus
Stella Connect
Customer rating (G2)
4.8 / 5
4.5 / 5
Customizable grading system
Tags and filters
Roles and permissions
CSAT surveys
Browser extension
Calibration
Goals
Agent coaching
Root cause detection
AI assistance
Slack notifications
Help desk integrations
17+
10+
Unlimited cat puns
03/08/2022
Empower your support team with Klaus
Evaluate support quality with custom scorecards
Create a custom scorecard that reflects your internal quality standards. Find your team's areas of improvement and improve your agents' performance with feedback.
Notice drops in your Internal Quality Score
Track your team's Internal Quality Score and notice changes in your support quality. Take immediate action and retain control over your customer service.
Give 3x more feedback to your agents
Companies that switch from spreadsheets to Klaus save 70% of the time spent on support QA. That gives you 3x more time to give agent feedback and boost your support quality.
