Klaus puts a strong focus on UX and usability, making internal conversation reviews a smooth sail for everyone.
Create a custom scorecard that reflects your internal quality standards. Find your team's areas of improvement and improve your agents' performance with feedback.
Track your team's Internal Quality Score and notice changes in your support quality. Take immediate action and retain control over your customer service.
Companies that switch from spreadsheets to Klaus save 70% of the time spent on support QA. That gives you 3x more time to give agent feedback and boost your support quality.
Schedule a demo to learn how to boost the quality of your customer service team with conversation reviews on Klaus.