Looking for Stella Connect alternatives?
Klaus is a Stella Connect alternative that helps companies like yours drive revenue through excellent customer service. It uses AI to pinpoint where your agents are falling short and resources are going to waste — and helps you fix what isn’t working.
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Why quality-oriented support teams use Klaus
Compare Stella Connect with Klaus and choose for yourself
Klaus
Stella Connect
AutoQA
AI-based scoring
AI conversation discovery
Sentiment analysis & filtering
Automated review assignments
CSAT, CES, and custom surveys
Review time tracking
Pass rate analytics
Quizzes for learning management
Browser extension
08/2023
Drive revenue through exceptional customer service
AI-powered quality management
Automatically score and analyze 100% of your agents and conversations
- Plug & play QA solution — there’s no need for a long onboarding process, no implementation fee, and no model training required.
- Instant access to AI-powered insights — 100% coverage, automatic conversation discovery, and custom-tailored conversation sampling with AutoQA are at your disposal.
- Fast development and frequent releases — Klaus is committed to delivering product updates at a fast pace to help you leverage the latest innovations in automated quality management.
Custom feedback surveys
Turn customer feedback into valuable insights
- CSAT, CES, and custom surveys — Klaus offers highly customizable customer feedback analytics, across languages & brands.
- Higher response rate — Klaus provides AI-generated conversation summaries and suggestive snippets to encourage giving feedback.
Customer service analytics
Immediately understand what leads to the best and worst outcomes
- KPI dashboards — track support quality & customer experience metrics like Internal Quality Score (IQS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) with Klaus.
- Performance analytics — Klaus helps you identify which agents are underperforming or which parts of the customer experience or back-office operation are failing.
- Team alignment — build stronger relationships between teams and ensure consistency and uniformity.
Agent coaching
Identify coaching opportunities and improve agent performance
- Performance reviews — Klaus helps you establish a collaborative, transparent, and engaged working community through peer-to-peer reviews and self-reviews.
- Coaching capabilities — improve agent’s performance and encourage accountability with data-driven coaching.
- Relevant insights — visualize & understand the impact of your efforts with coaching sessions.
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