Create a custom scorecard that reflects your internal quality standards. Find your team's areas of improvement and improve your agents' performance with feedback.
Track your team's Internal Quality Score and notice changes in your support quality. Take immediate action and retain control over your customer service.
Companies that switch from spreadsheets to Klaus save 70% of the time spent on support QA. That gives you 3x more time to give agent feedback and boost your support quality.
"In Stella Connect, the stats come back really slow. I have seen where it has taken up to 4 days for the customer reviews and surveys to come back and show on my profile page. As a person who likes to see immediate results and feedback on my work, I wish there was a faster way to get the stats to come through the system."
"Stella Connect's QA functionality is very limited compared to other QA platforms."
"Some of Stella Connect's navigational aspects can be tricky."
"Managing teams and agents within Stella is difficult. It would be best to filter by the team leader and reassign them to another leader without having to individually open each agent's profile."
"I think it would be best to be able to create custom reports through Stella Connect."
Schedule a demo to learn how to boost the quality of your customer service team with conversation reviews on Klaus.