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Stella Connect alternative & comparison
Klaus is a customer service QA and conversation review tool that boosts support teams' performance and productivity. Built by actual support for support folks, Klaus offers all the crucial features you need from custom scorecards to Internal Quality Score calculations and effortless agent notifications.
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Why quality-oriented support teams use Klaus
Klaus puts a strong focus on UX and usability, making internal conversation reviews a smooth sail for everyone.
Klaus
Stella Connect
Pricing
from $13 mo/user
upon request
Customer rating (G2)
4.8 / 5
4.5 / 5
Free trial
upon request
Customizable grading system
Tags and filters
Roles and permissions
Browser extension
Calibration
Goals
Slack notifications
Agent coaching
Root cause detection
AI assistance
Unlimited cat puns
02/17/2021
Empower your support team with Klaus
Evaluate support quality with custom scorecards
Create a custom scorecard that reflects your internal quality standards. Find your team's areas of improvement and improve your agents' performance with feedback.
Notice drops in your Internal Quality Score
Track your team's Internal Quality Score and notice changes in your support quality. Take immediate action and retain control over your customer service.
Give 3x more feedback to your agents
Companies that switch from spreadsheets to Klaus save 70% of the time spent on support QA. That gives you 3x more time to give agent feedback and boost your support quality.
Why you should consider Klaus?
"In Stella Connect, the stats come back really slow. I have seen where it has taken up to 4 days for the customer reviews and surveys to come back and show on my profile page. As a person who likes to see immediate results and feedback on my work, I wish there was a faster way to get the stats to come through the system."
"Stella Connect's QA functionality is very limited compared to other QA platforms."
"Some of Stella Connect's navigational aspects can be tricky."
"Managing teams and agents within Stella is difficult. It would be best to filter by the team leader and reassign them to another leader without having to individually open each agent's profile."
"I think it would be best to be able to create custom reports through Stella Connect."
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Give Klaus a go
Schedule a demo to learn how to boost the quality of your customer service team with conversation reviews on Klaus.