Klaus' Courses: Setting Up The Purrfect Customer Service QA Program
Combine internal quality reviews with CSAT
AI-powered quality assurance
Achieve 100% coverage
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Coaching & Learning
Give actionable feedback based on data
Analytics & Trends
Clearly see where you are underperforming
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All about customer service quality. Written by cats.
See how other teams use Klaus. Best practices, results and insights at your
Join Riley, Klaus' educational expert, in a virtual course for customer service professionals looking to boost their skills to the fullest potential.
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Learn how your customer service team is performing against your internal quality standards. Provide consistent feedback and help your agents grow professionally.
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Return on investment
QA time decreased
Fastest ROI and implementation out of any quality management solution
Klaus is powerful yet easy-to-use, and it’s designed to help your team reach goals together
Provide consistently better answers.
Build scorecards that reflect your business needs.
Measure support quality and capture trends.
Combine internal quality reviews (IQS) with customer feedback (CSAT) for a full picture.
IQS helps track internal quality on the company, team and agent level.
Klaus’ CSAT solution boosts response rate and written feedback.
Deliver transparent and actionable feedback.
Establish a collaborative, transparent, and engaged working community through peer-to-peer reviews and self-reviews.
With ongoing visibility into agents’ performance, there are no surprises.
Identify coaching opportunities.
Spot knowledge gaps and improve agent performance.
Constant flow of feedback boosts morale and ensures agents feel supported and appreciated.
about what’s happening in your support conversations
measure agent performance
on the same platform
Boost customer happiness
easy to integrate
. They really understand customer support and the needs of a team.”
Simone Secci, Director of Support
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