This website requires JavaScript.

Klaus for Small Business

Learn how your customer service team is performing against your internal quality standards. Provide consistent feedback and help your agents grow professionally.

You’re in a great bunch

doodlesoundcloudWherebyepic-gamesPipedriveautomatticglovo
Dreem
CSAT increased
13%
Read more
G2
Return on investment
6 months
Read more
ep
QA time decreased
50%
Read more

Fastest ROI and implementation out of any quality management solution

Klaus is powerful yet easy-to-use, and it’s designed to help your team reach goals together

Provide consistently better answers.

  • Build scorecards that reflect your business needs.
  • Measure support quality and capture trends.
img-review-iqs-chart@2x

Combine internal quality reviews (IQS) with customer feedback (CSAT) for a full picture.

  • IQS helps track internal quality on the company, team and agent level.
  • Klaus’ CSAT solution boosts response rate and written feedback.
Klaus dashboard

Deliver transparent and actionable feedback.

  • Establish a collaborative, transparent, and engaged working community through peer-to-peer reviews and self-reviews.
  • With ongoing visibility into agents’ performance, there are no surprises.

Identify coaching opportunities.

  • Spot knowledge gaps and improve agent performance.
  • Constant flow of feedback boosts morale and ensures agents feel supported and appreciated.
img-360-feedback@2x

Why small businesses choose Klaus

  • Get meaningful insights about what’s happening in your support conversations
  • Improve CSAT and NPS
  • Systematically spot trends and measure agent performance
  • Give feedback and coach on the same platform
  • Boost customer happiness
  • Simone Secci, Director of Support
    Great UI, super easy to integrate, accessible price. They really understand customer support and the needs of a team.”
    Simone Secci, Director of Support

We're taking security seriously

padlock
We have a

SOC 2

Type 2 certification
shield
We are

GDPR

compliant
chart
More than

2M

reviews done on Klaus

Connects with tools you already use

IntercomZendeskAircallDixaGorgiasSalesforceHelpshiftKustomerHelp ScoutLiveAgentDriftLiveChatWix AnswersFreshdeskTalkdesk
FREE DOWNLOAD

Get the Customer Service Quality Benchmark Report

benchmark report 22

Schedule a demo to see how you can boost your customer service quality

hand_center