Announcing AutoQA: The Next Generation in Support Conversation Evaluation
Read more
#SlavaUkraini 🇺🇦
Product
Features
360-degree feedback
Combine internal quality reviews with CSAT
AI-powered quality assurance
Achieve 100% coverage
WHAT’S NEW
Product updates 🚀
Stay up to date with our latest product news
Coaching & Learning
Give actionable feedback based on data
Analytics & Trends
Clearly see where you are underperforming
WHAT’S NEW
Product updates 🚀
Stay up to date with our latest product news
Business type
Enterprise
SMB
BPO
Use Case
Customer Service
Call Center
Sales
Resources
Blog
All about customer service quality. Written by cats.
Customer Stories
See how other teams use Klaus. Best practices, results and insights at your
paw
fingertips.
Ebooks
Wow, you can learn a lot about customer service quality here.
Podcast
Quality Conversations With Klaus is a customer service podcast featuring stories of companies that go the extra mile to create an exceptional customer experience.
Klaus' Courses ↗
Join Riley, Klaus' educational expert, in a virtual course for customer service professionals looking to boost their skills to the fullest potential.
Community ↗
Join our CX quality community an connect with and learn from experienced customer service professionals.
Pricing
Community
English (US)
Português (BR)
Login
Sign up
Get a demo
Klaus for
Small Business
Learn how your customer service team is performing against your internal quality standards. Provide consistent feedback and help your agents grow professionally.
Get started free
You’re in a great bunch
CSAT increased
13%
Read more
Return on investment
6 months
Read more
QA time decreased
50%
Read more
Fastest ROI and implementation out of any quality management solution
Klaus is powerful yet easy-to-use, and it’s designed to help your team reach goals together
Provide consistently better answers.
Build scorecards that reflect your business needs.
Measure support quality and capture trends.
Combine internal quality reviews (IQS) with customer feedback (CSAT) for a full picture.
IQS helps track internal quality on the company, team and agent level.
Klaus’ CSAT solution boosts response rate and written feedback.
Deliver transparent and actionable feedback.
Establish a collaborative, transparent, and engaged working community through peer-to-peer reviews and self-reviews.
With ongoing visibility into agents’ performance, there are no surprises.
Identify coaching opportunities.
Spot knowledge gaps and improve agent performance.
Constant flow of feedback boosts morale and ensures agents feel supported and appreciated.
Why
small businesses
choose Klaus
Get
meaningful insights
about what’s happening in your support conversations
Improve
CSAT
and
NPS
Systematically
spot trends
and
measure agent performance
Give feedback
and
coach
on the same platform
Boost customer happiness
We're taking security seriously
We have a
SOC 2
Type 2 certification
We are
GDPR
compliant
More than
2M
reviews done on Klaus
Connects with tools you already use
FREE DOWNLOAD
Get the Customer Service Quality Benchmark Report
By subscribing you agree to Klaus'
Privacy Policy
and would like to get educational content to your email.