Klaus comes with a set of predefined filters that you can use to find conversations for review, but that's just the tip of the iceberg. Custom filters make it ridiculously easy to navigate through the thousands of tickets you receive over time and detect the conversations that need your attention right now.
Your conversation review scorecard should be like your support goals - unique and tailor-made for your needs. Create a scorecard that reflects your team's values and top it off with category weights to make Internal Quality Score a reliable and central metric for measuring your support quality.
"Scorebuddy could use an aesthetic facelift, looks a little outdated."
"Infrequent error messages saying that a feature is temporarily unavailable."
"I don't like that Scorebuddy takes forever to load and crashes a lot. It is very hard to use when this happens."
Schedule a demo to learn how to boost the quality of your customer service with conversation reviews.