Klaus is an essential support tool for teams that want to improve and maintain the quality of their customer service. Integrations with help desk solutions, easy filtering, custom scoring, and quick reporting bring efficiency to internal quality programs.
Klaus comes with a set of predefined filters that you can use to find conversations for review, but that's just the tip of the iceberg. Custom filters make it ridiculously easy to navigate through the thousands of tickets you receive over time and detect the conversations that need your attention right now.
Your conversation review scorecard should be like your support goals - unique and tailor-made for your needs. Create a scorecard that reflects your team's values and top it off with category weights to make Internal Quality Score a reliable and central metric for measuring your support quality.
Schedule a demo to learn how to boost the quality of your customer service with conversation reviews.