Klaus comes with a set of predefined filters that you can use to find conversations for review, but that's just the tip of the iceberg. Custom filters make it ridiculously easy to navigate through the thousands of tickets you receive over time and detect the conversations that need your attention right now.
Your conversation review scorecard should be like your support goals - unique and tailor-made for your needs. Create a scorecard that reflects your team's values and top it off with category weights to make Internal Quality Score a reliable and central metric for measuring your support quality.
Klaus saves 70% of the time you'd spend on managing support QA in spreadsheets. Let Klaus pull in conversations for review, create reports, notify agents about the feedback they've received, and do other tedious tasks for you so that you can focus on what matters most: providing feedback to your support team to help them grow.
"Scorebuddy could use an aesthetic facelift, looks a little outdated."
Schedule a demo to learn how to boost the quality of your customer service team with conversation reviews on Klaus.