Scorebuddy alternative & comparison

Klaus is a customer service QA and conversation review tool that quality-oriented support teams love to use. Built by support folks for support folks, Klaus makes internal support evaluations and agent feedback processes productive and enjoyable.

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Productive support teams prefer Klaus

Klaus is an essential support tool for teams that want to improve and maintain the quality of their customer service. Integrations with help desk solutions, easy filtering, custom scoring, and quick reporting bring efficiency to internal quality programs.

Klaus
Scorebuddy
Free plan
User rating (G2)
4.8 / 5
4.1 / 5
Unlimited scorecards
Customizable grading system
Tags and filters
CSV export
KPI dashboard
Calibration
Zendesk integration
Freshdesk integration
Help Scout integration
Aircall integration
Salesforce integration
Unlimited cat puns

Streamline your call centre quality assurance process with Klaus

Filters - Klaus

Advanced filters detect the conversations that need internal reviews

Klaus comes with a set of predefined filters that you can use to find conversations for review, but that's just the tip of the iceberg. Custom filters make it ridiculously easy to navigate through the thousands of tickets you receive over time and detect the conversations that need your attention right now.

Ticket review - Klaus

Custom scorecards fit your company's unique quality standards

Your conversation review scorecard should be like your support goals - unique and tailor-made for your needs. Create a scorecard that reflects your team's values and top it off with category weights to make Internal Quality Score a reliable and central metric for measuring your support quality.

Dashboard - Klaus

Give 3 times more feedback to your agents

Klaus saves 70% of the time you'd spend on managing support QA in spreadsheets. Let Klaus pull in conversations for review, create reports, notify agents about the feedback they've received, and do other tedious tasks for you so that you can focus on what matters most: providing feedback to your support team to help them grow.

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Why they switched from Scorebuddy to Klaus?

  • "Scorebuddy could use an aesthetic facelift, looks a little outdated."

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