Take the Quality Survey and help us create the first-ever CX Benchmark Report 👉 Take the survey

Scorebuddy alternative & comparison

Klaus is a customer service QA and conversation review tool that quality-oriented support teams love to use. Built by support folks for support folks, Klaus makes internal support evaluations and agent feedback processes productive and enjoyable.

Get started free

You’re in a great bunch

Productive support teams prefer Klaus

Klaus is an essential support tool for teams that want to improve and maintain the quality of their customer service. Integrations with help desk solutions, easy filtering, custom scoring, and quick reporting bring efficiency to internal quality programs.

Klaus

Scorebuddy

User rating (G2)

4.8 / 5

4.1 / 5

Unlimited scorecards

Customizable grading system

Tags and filters

CSV export

KPI dashboard

Calibration

Zendesk integration

Freshdesk integration

Help Scout integration

Aircall integration

Salesforce integration

Unlimited cat puns

09/10/2020

Streamline your call centre quality assurance process with Klaus

Advanced filters detect the conversations that need internal reviews

Klaus comes with a set of predefined filters that you can use to find conversations for review, but that's just the tip of the iceberg. Custom filters make it ridiculously easy to navigate through the thousands of tickets you receive over time and detect the conversations that need your attention right now.

Custom scorecards fit your company's unique quality standards

Your conversation review scorecard should be like your support goals - unique and tailor-made for your needs. Create a scorecard that reflects your team's values and top it off with category weights to make Internal Quality Score a reliable and central metric for measuring your support quality.