Looking for Playvox alternatives?
Klaus is a Playvox alternative that helps companies like yours drive revenue through excellent customer service. It uses AI to pinpoint where your agents are falling short and resources are going to waste — and helps you fix what isn’t working.
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Why quality-oriented support teams use Klaus
Compare Playvox with Klaus and choose for yourself
Klaus
Playvox
Average ROI (via G2)
6 months
17 months
AutoQA
AI-based scoring
Limited
AI conversation discovery
Automated review assignments
Customizable scorecards
Dynamic rating scales
QA calibration
CSAT, CES, and custom surveys
Coaching and 1-1 assistance
Reporting dashboards
Browser extension
Free trial
Avg. time to go live (via G2)
1 month
3 months
08/2023
Drive revenue through exceptional customer service
AI-powered quality management
Automatically score and analyze 100% of your agents and conversations
- Plug & play QA solution — there’s no need for a long onboarding process, no implementation fee, and no model training required.
- Instant access to AI-powered insights — 100% coverage, automatic conversation discovery, and custom-tailored conversation sampling with AutoQA are at your disposal.
- Fast development and frequent releases — Klaus is committed to delivering product updates at a fast pace to help you leverage the latest innovations in automated quality management.
Custom feedback surveys
Turn customer feedback into valuable insights
- CSAT, CES, and custom surveys — Klaus offers highly customizable customer feedback analytics, across languages & brands.
- Higher response rate — Klaus provides AI-generated conversation summaries and suggestive snippets to encourage giving feedback.
Customer service analytics
Immediately understand what leads to the best and worst outcomes
- KPI dashboards — track support quality & customer experience metrics like Internal Quality Score (IQS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) with Klaus.
- Performance analytics — Klaus helps you identify which agents are underperforming or which parts of the customer experience or back-office operation are failing.
- Team alignment — build stronger relationships between teams and ensure consistency and uniformity.
Agent coaching
Identify coaching opportunities and improve agent performance
- Performance reviews — Klaus helps you establish a collaborative, transparent, and engaged working community through peer-to-peer reviews and self-reviews.
- Coaching capabilities — improve agent’s performance and encourage accountability with data-driven coaching.
- Relevant insights — visualize & understand the impact of your efforts with coaching sessions.
Connects with tools you already use
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compliant
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reviews done on Klaus