Playvox alternative & comparison

Klaus is an easy-to-use conversation review and support QA tool that teams love to use. Regular feedback boosts your agents' performance and increases customer satisfaction. Give Klaus a go and see what it does to your CSAT.

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Successful support teams choose Klaus

Built by support folks for support folks, Klaus is a tool that caters to the entire support team's needs from facilitating internal reviews and agent feedback to creating meaningful quality reports to share with managers.

Klaus

Playvox

Average ROI (via G2)

6 months

17 months

KPI Dashboard

Automated review assignments

Dynamic rating scales

Learning management

CSAT surveys

CSAT dashboard

AI assistance

Calibration

Coaching and 1-1 assistance

Customizable grading system

Browser extension

Avg. time to go live (via: G2)

1 month

3 months

Unlimited cat puns

03/08/2022

Streamline your customer support QA process with Klaus

Filter out conversations for review

Let Klaus create a random sample of support interactions for your team to review, or create a custom filter to find the conversations that need your attention. Remember that "That's fine, continue" is great feedback and as important as analyzing the best and worst interactions.

Build custom scorecards and rating systems

Create a scorecard that reflects your support goals and values. We know that not all rating categories are created equal, and that's why Klaus's custom scorecards allow you to adjust category weights based on your needs.

Save 70% of Time Spent on Support QA

Teams who've switched from spreadsheets to Klaus save 70% of the time spent on internal quality reviews. Klaus pulls customer conversations automatically in for review and makes the feedback process productive and enjoyable.