Built by support folks for support folks, Klaus is a tool that caters to the entire support team's needs from facilitating internal reviews and agent feedback to creating meaningful quality reports to share with managers.
Let Klaus create a random sample of support interactions for your team to review, or create a custom filter to find the conversations that need your attention. Remember that "That's fine, continue" is great feedback and as important as analyzing the best and worst interactions.
Create a scorecard that reflects your support goals and values. We know that not all rating categories are created equal, and that's why Klaus's custom scorecards allow you to adjust category weights based on your needs.
Teams who've switched from spreadsheets to Klaus save 70% of the time spent on internal quality reviews. Klaus pulls customer conversations automatically in for review and makes the feedback process productive and enjoyable.
Level up your customer service with the right Quality Assurance Software.