Playvox alternative & comparison
Klaus is an easy-to-use conversation review and support QA tool that teams love to use. Regular feedback boosts your agents' performance and increases customer satisfaction. Give Klaus a go and see what it does to your CSAT.
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Successful support teams choose Klaus
Built by support folks for support folks, Klaus is a tool that caters to the entire support team's needs from facilitating internal reviews and agent feedback to creating meaningful quality reports to share with managers.
Klaus
Playvox
Average ROI (via G2)
6 months
17 months
KPI Dashboard
Automated review assignments
Dynamic rating scales
Learning management
CSAT surveys
CSAT dashboard
AI assistance
Calibration
Coaching and 1-1 assistance
Customizable grading system
Browser extension
Avg. time to go live (via: G2)
1 month
3 months
Unlimited cat puns
03/08/2022
Streamline your customer support QA process with Klaus
Filter out conversations for review
Let Klaus create a random sample of support interactions for your team to review, or create a custom filter to find the conversations that need your attention. Remember that "That's fine, continue" is great feedback and as important as analyzing the best and worst interactions.
Build custom scorecards and rating systems
Create a scorecard that reflects your support goals and values. We know that not all rating categories are created equal, and that's why Klaus's custom scorecards allow you to adjust category weights based on your needs.
Save 70% of Time Spent on Support QA
Teams who've switched from spreadsheets to Klaus save 70% of the time spent on internal quality reviews. Klaus pulls customer conversations automatically in for review and makes the feedback process productive and enjoyable.
