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Klaus is a support QA tool that boosts your support quality and customer satisfaction. Conduct systematic conversation reviews and help your agents improve their performance with constant feedback.
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Why productive support teams love Klaus
Klaus takes care of the tedious parts of internal quality evaluations, giving you three times more time to provide valuable feedback to your agents.
Streamline your customer service QA process with Klaus
Custom scorecards reflect your quality standards
Create a scorecard that reflects your support goals and values. We know that not all rating categories are created equal, and that's why Klaus's custom scorecards allow you to adjust category weights based on your needs.
Internal Quality Score shows your team's performance
Track your customer service team's Internal Quality Score and zoom into agents' individual performance. You'll notice changes in the support quality early on and can correct the course before it's too late.
Reduce time spent on support QA by 70%
Support teams tend to spend more than half of their QA time on managerial tasks related to the upkeep of internal reviews. Let Klaus take care of the tedious tasks so that you can focus on agent feedback. Beautiful UI and easy setup guaranteed.
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Give Klaus a go
Schedule a demo to learn how to boost the quality of your customer service team with conversation reviews on Klaus.