Klaus takes care of the tedious parts of internal quality evaluations, giving you three times more time to provide valuable feedback to your agents.
SOC 2 compliance
Custom scorecards and weighting
Automated review assignments
Dynamic rating scales
Coaching and 1-1 assistance
Root cause analysis
Number of help desk integrations
Streamline your customer service QA process with Klaus
Custom scorecards reflect your quality standards
Create a scorecard that reflects your support goals and values. We know that not all rating categories are created equal, and that's why Klaus's custom scorecards allow you to adjust category weights based on your needs.
Internal Quality Score shows your team's performance
Track your customer service team's Internal Quality Score and zoom into agents' individual performance. You'll notice changes in the support quality early on and can correct the course before it's too late.
Reduce time spent on support QA by 70%
Support teams tend to spend more than half of their QA time on managerial tasks related to the upkeep of internal reviews. Let Klaus take care of the tedious tasks so that you can focus on agent feedback. Beautiful UI and easy setup guaranteed.