Miuros alternative & comparison

Klaus is a support QA tool that boosts your support quality and customer satisfaction. Conduct systematic conversation reviews and help your agents improve their performance with constant feedback.

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Why productive support teams love Klaus

Klaus takes care of the tedious parts of internal quality evaluations, giving you three times more time to provide valuable feedback to your agents.

Klaus
Miuros
Free plan
Custom scorecards
Browser extension
KPI dashboard
Peer-to-Peer reviews and self-scoring
Email notifications
Slack notifications
Zendesk integration
Salesforce Service Cloud integration
Freshdesk integration
Help Scout integration
Aircall integration
Intercom integration
Helpshift integration
Drift integration
Livechat integration
Unlimited cat puns
Pricing from
$13 month / agent
$22 month / agent

Streamline your customer service QA process with Klaus

Ticket review - Klaus

Custom scorecards reflect your quality standards

Create a scorecard that reflects your support goals and values. We know that not all rating categories are created equal, and that's why Klaus's custom scorecards allow you to adjust category weights based on your needs.

Dashboard - Klaus

Internal Quality Score shows your team's performance

Track your customer service team's Internal Quality Score and zoom into agents' individual performance. You'll notice changes in the support quality early on and can correct the course before it's too late.

Filtering - Klaus

Reduce time spent on support QA by 70%

Support teams tend to spend more than half of their QA time on managerial tasks related to the upkeep of internal reviews. Let Klaus take care of the tedious tasks so that you can focus on agent feedback. Beautiful UI and easy setup guaranteed.

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Why they switched from Miuros to Klaus?

  • "I dislike the amount of time it took for me to understand how to use Miuros. I am a very hands-on person and I was not able to use Miuros when I first learned about it."

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Give Klaus a go

Schedule a demo to learn how to boost the quality of your customer service team with conversation reviews on Klaus.

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