Klaus takes care of the tedious parts of internal quality evaluations, giving you three times more time to provide valuable feedback to your agents.
Create a scorecard that reflects your support goals and values. We know that not all rating categories are created equal, and that's why Klaus's custom scorecards allow you to adjust category weights based on your needs.
Track your customer service team's Internal Quality Score and zoom into agents' individual performance. You'll notice changes in the support quality early on and can correct the course before it's too late.
Support teams tend to spend more than half of their QA time on managerial tasks related to the upkeep of internal reviews. Let Klaus take care of the tedious tasks so that you can focus on agent feedback. Beautiful UI and easy setup guaranteed.
Schedule a demo to learn how to boost the quality of your customer service team with conversation reviews on Klaus.