Klaus offers an out-of-the-box solution, so that you can start doing conversation reviews as soon as you've connected it with your help desk software. Pull in conversations from Intercom, Zendesk, Help Scout, or other service providers and start giving feedback to your support agents straight away.
Customize your conversation review scorecard based on your internal quality standards. Define which rating categories are critical for your business and give more weight to those that matter most to you. Set up as many scorecards as you need.
"When I started using MaestroQA it was difficult to follow and I feel as if we should be able to share names not have the specific QA person be "hidden". I believe the reporting can be much better."
"It has a bit of a learning curve to it, to be frank. The number of clicks needed to finally get to my review can be tedious and was confusing at first. I just want to read my notes right away, not go through three pages to finally click on the folder to view detailed notes.
"It could be more visually comfortable because if you don't know how to use it, at first sight, you might feel this is too much, where can I go? where do I need to go?"
"Sharing scored rubrics with agents can be confusing at times. There are multiple ways to perform actions that create inconsistencies amongst the wider team. It would be great to have the option to review trends over time without calculating them manually."
Schedule a demo to learn how to boost the quality of your customer service with conversation reviews.