Klaus offers an out-of-the-box solution, so that you can start doing conversation reviews as soon as you've connected it with your help desk software. Pull in conversations from Intercom, Zendesk, Help Scout, or other service providers and start giving feedback to your support agents straight away.
Customize your conversation review scorecard based on your internal quality standards. Define which rating categories are critical for your business and give more weight to those that matter most to you. Set up as many scorecards as you need.
"When I started using MaestroQA it was difficult to follow and I feel as if we should be able to share names not have the specific QA person be "hidden". I believe the reporting can be much better."