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MaestroQA alternative & comparison
Make conversation reviews easy and enjoyable with Klaus, the quality assurance tool built by support folks, for support folks. Klaus includes all the features you need to improve and maintain your support quality, wrapped in simple and pleasant user experience.
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Why outstanding support teams opt for Klaus?
Compare Klaus with MaestroQA and choose for yourself
Klaus
MaestroQA
Customer rating (G2)
4.8 / 5
4.5 / 5
Slack integration
Calibration
Customizable rating categories
AI assistance
KPI dashboard
Agent coaching
Browser extension
Help desk integrations
17+
7+
Unlimited cat puns
Price
from $15 mo/user
upon request
02/17/2021
Streamline your customer service quality assurance process with Klaus
Easy setup, no friction
Klaus offers an out-of-the-box solution, so that you can start doing conversation reviews as soon as you've connected it with your help desk software. Pull in conversations from Intercom, Zendesk, Help Scout, or other service providers and start giving feedback to your support agents straight away.
High customizability
Customize your conversation review scorecard based on your internal quality standards. Define which rating categories are critical for your business and give more weight to those that matter most to you. Set up as many scorecards as you need.
Why you should consider Klaus?
"When I started using MaestroQA it was difficult to follow and I feel as if we should be able to share names not have the specific QA person be "hidden". I believe the reporting can be much better."
"It has a bit of a learning curve to it, to be frank. The number of clicks needed to finally get to my review can be tedious and was confusing at first. I just want to read my notes right away, not go through three pages to finally click on the folder to view detailed notes.
"It could be more visually comfortable because if you don't know how to use it, at first sight, you might feel this is too much, where can I go? where do I need to go?"
"Sharing scored rubrics with agents can be confusing at times. There are multiple ways to perform actions that create inconsistencies amongst the wider team. It would be great to have the option to review trends over time without calculating them manually."
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Schedule a demo to learn how to boost the quality of your customer service with conversation reviews.