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Looking for Kaizo alternatives?

Klaus is a Kaizo alternative that helps companies like yours drive revenue through excellent customer service. It uses AI to pinpoint where your agents are falling short and resources are going to waste — and helps you fix what isn’t working.

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Why quality-oriented support teams use Klaus

Compare Kaizo with Klaus and choose for yourself

Customizable scorecards
Root cause analysis
QA calibration
Real-time feedback and coaching
CSAT, CES, and custom reviews
Reporting dashboards
SOC 2 compliance
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Drive revenue through exceptional customer service

AI-powered quality management

Automatically score and analyze 100% of your agents and conversations

  • Plug & play QA solution — there’s no need for a long onboarding process, no implementation fee, and no model training required.
  • Instant access to AI-powered insights — 100% coverage, automatic conversation discovery, and custom-tailored conversation sampling with AutoQA are at your disposal.
  • Fast development and frequent releases — Klaus is committed to delivering product updates at a fast pace to help you leverage the latest innovations in automated quality management.
A screenshot showing dashboards & analytics in Klaus.
Custom feedback surveys

Turn customer feedback into valuable insights

  • CSAT, CES, and custom surveys — Klaus offers highly customizable customer feedback analytics, across languages & brands.
  • Higher response rate — Klaus provides AI-generated conversation summaries and suggestive snippets to encourage giving feedback.
A screenshot showing customer feedback surveys in Klaus.
Customer service analytics

Immediately understand what leads to the best and worst outcomes

  • KPI dashboards — track support quality & customer experience metrics like Internal Quality Score (IQS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) with Klaus.
  • Performance analytics — Klaus helps you identify which agents are underperforming or which parts of the customer experience or back-office operation are failing.
  • Team alignment — build stronger relationships between teams and ensure consistency and uniformity.
A screenshot showing CSAT dashboard & insights in Klaus.
Agent coaching

Identify coaching opportunities and improve agent performance

  • Performance reviews — Klaus helps you establish a collaborative, transparent, and engaged working community through peer-to-peer reviews and self-reviews.
  • Coaching capabilities — improve agent’s performance and encourage accountability with data-driven coaching.
  • Relevant insights — visualize & understand the impact of your efforts with coaching sessions.
Coaching & learning

Connects with tools you already use

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