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Kaizo alternative & comparison

Make conversation reviews easy and enjoyable with Klaus, the quality assurance tool built by support folks, for support folks. Klaus includes all the features you need to improve and maintain your support quality, wrapped in a simple and pleasant user experience.

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Why productive support teams love Klaus

Klaus takes care of the tedious parts of internal quality evaluations, giving you three times more time to provide valuable feedback to your agents.

Customizable rating categories
Real-time feedback and coaching
Peer-to-peer reviews
CSAT dashboard
CSAT surveys
KPI dashboard
Trend analysis
Custom team roles & permissions
Root causes
Weekly goal-setting
Weekly goal-setting
Custom teams
Tags and filters
Browser extension
Slack notifications
Help desk integrations
Only Zendesk
SOC 2 compliance
Unlimited cat puns

Empower your support team with Klaus

Streamline the QA process

Easily evaluate and identify customer service problems in real-time. Build scorecards that reflect your business needs, filter out tickets you’d like to see, review the conversations, and start leaving valuable feedback that helps agents develop.

Keep your finger on the pulse of agent and team performance

Understand the true relationship between CSAT, FCR, NPS – and quality. Get an instant overview of the big picture or drill into the details – up to you. Klaus' KPI dashboard helps you focus on the agents and processes that need your attention most.

Identify coaching opportunities

Encourage ownership through transparent feedback and support team development through sessions that address overall team performance. Use internal quality scores and performance results to identify knowledge gaps and improve agent performance.

Connects with tools you already use