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Evaluagent alternative & comparison
Klaus is a support QA tool that boosts your support quality and customer satisfaction. Conduct systematic conversation reviews and help your agents improve their performance with constant feedback.
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Evaluagent alternative & comparison
Klaus is a support QA tool that boosts your support quality and customer satisfaction. Conduct systematic conversation reviews and help your agents improve their performance with constant feedback.
Klaus
Evaluagent
User rating (Capterra)
4.8 / 5
4.6 / 5
Custom scorecards
Tags and filters
KPI dashboard
Aircall integration
Browser extension
Freshdesk integration
Zendesk integration
Salesforce integration
Slack notifications
Unlimited cat puns
09/10/2020
Streamline your call center QA process with Klaus
Custom scorecards reflect your quality standards
Build rubrics based on what quality means for your company. Review support interactions based on your unique quality criteria and find your team's areas of improvement.
Internal Quality Score shows your team's performance
Track your customer service team's Internal Quality Score and zoom into agents' individual performance. You'll notice changes in the support quality early on and can correct the course before it's too late.
Reduce time spent on support QA by 70%
Support teams tend to spend more than half of their QA time on managerial tasks related to the upkeep of internal reviews. Let Klaus take care of the tedious tasks so that you can focus on agent feedback.
Why you should consider Klaus?
"The initial set up of Evaluagent is not really straight forward. If you get the initial structure wrong you can easily get stuck."
"In Evaluagent the overall stats for all staff were not in a clear dashboard view and it was also not possible to view calls evaluated within the month. The report is the same, I could not see agent per agent, or team per team, no way to get all audits feedbacks somewhere for one to one, etc."
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Schedule a demo to learn how to boost the quality of your customer service team with conversation reviews on Klaus.