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Looking for EvaluAgent alternatives?

Klaus is an EvaluAgent alternative that helps companies like yours drive revenue through excellent customer service. It uses AI to pinpoint where your agents are falling short and resources are going to waste — and helps you fix what isn’t working.

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Why quality-oriented support teams use Klaus

Compare EvaluAgent with Klaus and choose for yourself

Customizable scorecards
Dynamic rating scales
AI-based scoring
Review time tracking
CSAT, CES, and custom surveys
KPI dashboards
Agent coaching and 1-1s
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Drive revenue through exceptional customer service

AI-powered quality management

Automatically score and analyze 100% of your agents and conversations

  • Plug & play QA solution — there’s no need for a long onboarding process, no implementation fee, and no model training required.
  • Instant access to AI-powered insights — 100% coverage, automatic conversation discovery, and custom-tailored conversation sampling with AutoQA are at your disposal.
  • Fast development and frequent releases — Klaus is committed to delivering product updates at a fast pace to help you leverage the latest innovations in automated quality management.
A screenshot showing dashboards & analytics in Klaus.
Custom feedback surveys

Turn customer feedback into valuable insights

  • CSAT, CES, and custom surveys — Klaus offers highly customizable customer feedback analytics, across languages & brands.
  • Higher response rate — Klaus provides AI-generated conversation summaries and suggestive snippets to encourage giving feedback.
A screenshot showing customer feedback surveys in Klaus.
Customer service analytics

Immediately understand what leads to the best and worst customer outcomes

  • KPI dashboards — track support quality & customer experience metrics like Internal Quality Score (IQS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) with Klaus.
  • Performance analytics — Klaus helps you identify which agents are underperforming or which parts of the customer experience or back-office operation are failing.
  • Team alignment — build stronger relationships between teams and ensure consistency and uniformity.
A screenshot showing CSAT dashboard & insights in Klaus.
Agent coaching

Identify coaching opportunities and improve agent performance

  • Performance reviews — Klaus helps you establish a collaborative, transparent, and engaged working community through peer-to-peer reviews and self-reviews.
  • Coaching capabilities — improve agent’s performance and encourage accountability with data-driven coaching.
  • Relevant insights — visualize & understand the impact of your efforts with coaching sessions.
Coaching & learning

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