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Evaluagent alternative & comparison

Klaus is a support QA tool that boosts your support quality and customer satisfaction. Conduct systematic conversation reviews and help your agents improve their performance with constant feedback.

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Evaluagent alternative & comparison

Klaus is a support QA tool that boosts your support quality and customer satisfaction. Conduct systematic conversation reviews and help your agents improve their performance with constant feedback.

Klaus
Evaluagent
User rating (G2)
4.7 / 5
4.5 / 5
Custom scorecards
Tags and filters
KPI dashboard
Dynamic rating scales
Coaching and 1-1 features
Calibration
Root cause analysist
Machine Learning assistance
Help desk integrations
17+
10+
Slack notifications
Browser extension
Unlimited cat puns
05/18/2021

Streamline your call center QA process with Klaus

Custom scorecards reflect your quality standards

Build rubrics based on what quality means for your company. Review support interactions based on your unique quality criteria and find your team's areas of improvement.

Dashboard-screenshot-Klaus

Internal Quality Score shows your team's performance

Track your customer service team's Internal Quality Score and zoom into agents' individual performance. You'll notice changes in the support quality early on and can correct the course before it's too late.

Filters-screenshot-Klaus

Reduce time spent on support QA by 70%

Support teams tend to spend more than half of their QA time on managerial tasks related to the upkeep of internal reviews. Let Klaus take care of the tedious tasks so that you can focus on agent feedback.

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Give Klaus a go

Schedule a demo to learn how to boost the quality of your customer service team with conversation reviews on Klaus.