Build rubrics based on what quality means for your company. Review support interactions based on your unique quality criteria and find your team's areas of improvement.
Track your customer service team's Internal Quality Score and zoom into agents' individual performance. You'll notice changes in the support quality early on and can correct the course before it's too late.
Support teams tend to spend more than half of their QA time on managerial tasks related to the upkeep of internal reviews. Let Klaus take care of the tedious tasks so that you can focus on agent feedback.
"The initial set up of Evaluagent is not really straight forward. If you get the initial structure wrong you can easily get stuck."
"In Evaluagent the overall stats for all staff were not in a clear dashboard view and it was also not possible to view calls evaluated within the month. The report is the same, I could not see agent per agent, or team per team, no way to get all audits feedbacks somewhere for one to one, etc."
Schedule a demo to learn how to boost the quality of your customer service team with conversation reviews on Klaus.