Klaus is a support QA tool that boosts your support quality and customer satisfaction. Conduct systematic conversation reviews and help your agents improve their performance with constant feedback.
Build rubrics based on what quality means for your company. Review support interactions based on your unique quality criteria and find your team's areas of improvement.
Track your customer service team's Internal Quality Score and zoom into agents' individual performance. You'll notice changes in the support quality early on and can correct the course before it's too late.
Support teams tend to spend more than half of their QA time on managerial tasks related to the upkeep of internal reviews. Let Klaus take care of the tedious tasks so that you can focus on agent feedback.
Schedule a demo to learn how to boost the quality of your customer service team with conversation reviews on Klaus.