Evaluagent alternative & comparison
Klaus is a support QA tool that boosts your support quality and customer satisfaction. Conduct systematic conversation reviews and help your agents improve their performance with constant feedback.
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Evaluagent alternative & comparison
Klaus is a support QA tool that boosts your support quality and customer satisfaction. Conduct systematic conversation reviews and help your agents improve their performance with constant feedback.
Klaus
Evaluagent
User rating (G2)
4.7 / 5
4.5 / 5
Custom scorecards
Tags and filters
KPI dashboard
Dynamic rating scales
Agent coaching and 1-1s
CSAT dashboard
CSAT surveys
Calibration
Root cause analysist
Machine Learning assistance
Help desk integrations
17+
10+
Slack notifications
Browser extension
Unlimited cat puns
03/08/2022
Streamline your call center QA process with Klaus
Custom scorecards reflect your quality standards
Build rubrics based on what quality means for your company. Review support interactions based on your unique quality criteria and find your team's areas of improvement.
Internal Quality Score shows your team's performance
Track your customer service team's Internal Quality Score and zoom into agents' individual performance. You'll notice changes in the support quality early on and can correct the course before it's too late.
Reduce time spent on support QA by 70%
Support teams tend to spend more than half of their QA time on managerial tasks related to the upkeep of internal reviews. Let Klaus take care of the tedious tasks so that you can focus on agent feedback.
