Klaus raises €12M Series A to scale AI platform, transforming customer support
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CSAT increased
13%
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Return on investment
6 months
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QA time decreased
50%
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Fastest ROI and implementation out of any quality management solution
Scaling
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effortless
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Understand the true relationship between CSAT, FCR, NPS – and support quality.
Provide consistently better answers
Recognize a decreasing knowledge trend and figure out whether this is at an agent level, common in a team, or is a wider issue.
Improve agent performance
Constant flow of feedback boosts morale and ensures agents feel supported and appreciated.
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