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Klaus for Enterprise

Gain total control over your support quality: measure KPIs, spot trends, identify agent coaching opportunities, and boost customer loyalty.

You’re in a great bunch

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CSAT increased
13%
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G2
Return on investment
6 months
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QA time decreased
50%
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Fastest ROI and implementation out of any quality management solution

Scaling your support team's efforts can be effortless

Get the full picture

Understand the true relationship between CSAT, FCR, NPS – and support quality.
Klaus dashboard

Provide consistently better answers

Recognize a decreasing knowledge trend and figure out whether this is at an agent level, common in a team, or is a wider issue.
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Improve agent performance

Constant flow of feedback boosts morale and ensures agents feel supported and appreciated.

Close the feedback loop

  • Automate & scale your QA process
  • Spot trends and measure performance
  • Identify coaching opportunities
  • Coach and train agents
  • Improve CSAT, FCR, ART, and NPS

We're taking security seriously

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We have a

SOC 2

Type 2 certification
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We are

GDPR

compliant
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More than

2M

reviews done on Klaus

Connects with tools you already use

FREE DOWNLOAD

Customer Service Quality Benchmark Report

benchmark report 22
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