Assess your support team's performance based on your internal quality criteria and a custom scorecard. Provide constant feedback to help agents become better at what they do.
Klaus integrates with all major help desk software providers like Intercom, Zendesk, HelpScout, Aircall, and others. Pull all customer conversations automatically in for effortless conversation reviews.
Save 70% of your QA time by letting Klaus take care of the tedious tasks. Custom filters, simple reporting, and automatic notifications make internal reviews extremely efficient.
The makers of Wordpress.com and WooCommerce consistently deliver a CSAT of 95% and more. Read how their fully remote support team maintains a consistently high level of customer service quality with an efficient peer-to-peer feedback system.Read case study