Customer Service Quality Assurance Software for Ambitious Support Teams
Hypergrowth companies use Klaus’ customer service quality management platform to run an effective QA process, coach agents and boost customer retention.
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One customer service quality assurance software for all support interactions
Give actionable feedback to your agents, based on data
- Pinpoint problems, spot trends and target the right coaching opportunities.
- Structure 1-1s and coaching sessions around specific examples and performance metrics.
- Track and measure agent improvement against your coaching efforts.
Combine internal quality reviews with CSAT
- CSAT solution that boosts response rate and written feedback.
- IQS helps track internal quality on the company, team and agent level.
- Automatically allocate CSAT comments into pre-set categories with our out-of-the-box AI solution.
Achieve 100% coverage
- Use sentiment analysis to effortlessly find positive or negative conversations.
- Zoom in on tickets that take more effort to solve with complexity detection.
- Get a visual overview of all your helpdesk interactions, target under-reviewed areas and eliminate blind spots.
Measure your support efforts and capture trends.
- Dashboards for spotting trends and measuring performance.
- Reports for comparing agents, teams, BPOs.
- Root cause analysis.
Make every conversation better
- Boost customer satisfaction
- Gain control over your customer service quality
- Save 70% of the time spent on customer service QA
- Improve CSAT, CES, FCR, AHT and resolution rates
How Glovo uses Klaus to Maintain High Quality Support across BPOs and Borders
"Klaus adapts to your needs and will simply make your life easier. It's given us easy access to control the information we share with the BPOs and reduced our average time per audit from 10 to 2 minutes."
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